Images not loading

Problems started around 8pm GMT on the 23rd (About 2pm CDT), having been fine during the day and working as usual in the two days before. Originally manifested as invisible cards (Which appeared to be loading but never actually came up on the screen), invisible enemy tokens, and pixely maps. Problems got progressively worse as I reloaded pages and relogged, with images not showing up in the Turn Order next to their Name and Initiative. Now all the maps in the various games I have access to are blank, and my own PC tokens are invisible to me as well.

So in the last few hours, I've cleared out my cache, poked around at Chrome Extensions (Which I've never really used in the past), fiddled with my antivirus - basically gone through the Solving Technical Issues list, short of Step 4. Everyone else with access to these games are running them fine, my mobile phone and my dad's laptop can see things just fine, so it's an issue with this device, but for the life of me I can't work it out!

OS: Windows 10 Home (OS Build: 19042.1415)

Browser: Version 96.0.4664.110 (Official Build) (64-bit)

Javascript: Enabled

Extensions: None

Antivirus: Norton LifeLock/Security Ultra

Edit: Oh goody, it's not even letting me send an image here. W O N D E R F U L

Edit 2: Amazon as a whole is kaput for me. Testing with Firefox came up with nothing in terms of R20 or Amazon (As in, nothing on either website seems to load), but everything else I normally use is fine

1. The following comes up in the Issues tab of the Console
   Content Security Policy blocks inline execution of scripts and stylesheets

1. The Content Security Policy (CSP) prevents cross-site scripting attacks by blocking inline execution of scripts and style sheets.

   To solve this, move all inline scripts (e.g. onclick=[JS code]) and styles into external files.

   ⚠️ Allowing inline execution comes at the risk of script injection via injection of HTML script elements. If you absolutely must, you can allow inline script and styles by:

   • adding unsafe-inline as a source to the CSP header
   • adding the hash or nonce of the inline script to your CSP header.
2. AFFECTED RESOURCES
1. 1 directive

1. Directive	Element	Source Location	Status
   script-src-elem		app.roll20.net/:6	blocked

   
   
   

Frankly, I think you should uninstall your Norton antivirus and just use the perfectly acceptable antivirus Microsoft supplied with Windows 10. 

Oh, further broken-ness to note, Amazon seems to be having the same sort of problem! Extra fun!

Content Security Policy is generally something on your machine, either part of your browser, or a program that interacts with your browser (like the norton utilities). https://content-security-policy.com/

Roll20 uses AWS (Amazon) for storage of our images, so it makes sense that if something on your machine is blocking images on Roll20, it would do so for Amazon as well.  If you haven't tried to do so, you might want to disable Norton, try loading one of your games, and if it works, you know you need to whitelist a bunch of stuff in Norton or find an alternative.

Kraynic said:

Content Security Policy is generally something on your machine, either part of your browser, or a program that interacts with your browser (like the norton utilities). https://content-security-policy.com/

Roll20 uses AWS (Amazon) for storage of our images, so it makes sense that if something on your machine is blocking images on Roll20, it would do so for Amazon as well.  If you haven't tried to do so, you might want to disable Norton, try loading one of your games, and if it works, you know you need to whitelist a bunch of stuff in Norton or find an alternative.

I deleted Norton at about 10pm my time yesterday (It's 3:30pm here rn) and it's still borked. Amazon itself, too, so it's a wider issue with AWS my machine seems to have.

Switching to mobile works for images, but is obviously useless for actually playing a game or being able to see/move anything.

Well, one easy way to see if it is the browser itself would be to install Firefox (the other officially supported browser) and see if everything runs like it should there.  If it does, then you know there is something in your Chrome settings that is a problem.

Testing with Firefox came up with nothing in terms of R20 or Amazon (As in, nothing on either website seems to load), but everything else I normally use is fine.

I'll add this at the top, because I'd mentioned I'd checked Firefox during the session where everything was broken first in the first draft of this post, which got deleted in an surprise refresh.

Then it is probably some sort of OS security setting that blacklisted Amazon, since it happens in other browsers.  The best I could say is just start googling the errors you get (in the console) and see if you get some hits on the web on how to correct it.   

You could also submit a ticket through the help center, but I'm not sure if they will respond to this sort of thing or not.

So I'm the biggest dumbass of the century.

My laptop runs with Intel Killer for bandwidth optimisation, and apparently I'd blocked AWS on it like some kind of moron.

Thanks for all your help, guys, but this general idiocy was on me!

Phew! I’m glad you found it. 

Thanks for posting the cause, Short Fuse! That helps other users who might have the same issue.

I've encountered the exact same problem, but I'm not super technical, so I have no idea how to fix the problem or unblock something from my firewall or whatever. :/

Alex.M said:

I've encountered the exact same problem, but I'm not super technical, so I have no idea how to fix the problem or unblock something from my firewall or whatever. :/

I have very little Windows exposure, so if Short Fuse doesn't respond, hopefully someone with that "particular set of skills" will.

keithcurtis said:

Alex.M said:

I've encountered the exact same problem, but I'm not super technical, so I have no idea how to fix the problem or unblock something from my firewall or whatever. :/

I have very little Windows exposure, so if Short Fuse doesn't respond, hopefully someone with that "particular set of skills" will.

False alarm. I just restarted my pc and everything seems to have un-F'd-itself. :D