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Player on Ipad can't move tokens or listen to music

What the title says. One of my players plays on his Ipad (Gen 7), but he can't interact with the game's tokens, and he can't listen to the sounds on the music player. It's been that way for a couple of months already.  Can someone please help us fix it? I'd really like him to be able to participate as much as the others. Apologies if this is the wrong forum, I'm not that familiar with the Roll20 community tab.
Andrew R.
Sheet Author
You should read the Help Center page about Table on Tablet.&nbsp; <a href="" rel="nofollow"></a>