I am not recieving password change emails.

I had to make a new account to post this I. My other roll20 account will not let me log in (though I was literally able to log in just fine yesterday) and when I request a password change no email is sent. I'm absolutely crushed, my old account had years worth of stuff in it for the multiple games that I'm running including hand drawn art that can't be replaced. has anybody experienced something similar? Is there anything that can be done?

help m. said: I had to make a new account to post this I. My other roll20 account will not let me log in (though I was literally able to log in just fine yesterday) and when I request a password change no email is sent. I'm absolutely crushed, my old account had years worth of stuff in it for the multiple games that I'm running including hand drawn art that can't be replaced. has anybody experienced something similar? Is there anything that can be done? One of my players last night had this happen mid session, we believe they had a hiccup in their backend service he was eventually able to get their system to answer, we have no idea how it managed to literally log him out of roll20 in the middle of session.  They got some weird things going on.