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Can't see "game addons" anymore

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Can't see "game addons" anymore
1644875729
Ace
Plus
Permalink for 10693441 Quote
Hi, i have some issue, that prevents me from using addons anymore. Can't even see my owned addon list. I am a PRO subscriber. Any solutions? Thanks
1644877575
Eve
Roll20 Team
Permalink for 10693497 Quote
I don't have much to suggest at the moment but we're currently looking into this issue! I'll let you know once more information is available.
1644877598
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 10693500 Quote
It is showing for a random game I checked. Are you using any third-party addons? A non-supported browser? Not sure if a tablet would make a difference, but it's a possibility. Does the issue appear on a private browsing window?Finally, you could try clearing cache and cookies.
1644879580

Edited 1644879717
Kraynic
Pro
Sheet Author
Permalink for 10693590 Quote
Might be only certain accounts.  I can't see free or subscription sets.  I've tried on 2 different computers. There aren't any errors, it simply doesn't expand when you click on the + by the category heading. Edit: I primarily use Firefox, but get the same behavior on Chrome.
1644879921
Eve
Roll20 Team
Permalink for 10693610 Quote
Just an update for where we are on this right now Kraynic is right that it appears to be Free/Subscription sets. We've identified the issue and are currently working on a fix. I'll update again once that fix is available.
1644883807
Eve
Roll20 Team
Permalink for 10693743 Quote
I just got confirmation that this should be fully resolved. If you're still seeing any issues please clear cache/cookies and then reach out for support via the  help center !
1644924519
Ace
Plus
Permalink for 10694533 Quote
Hey, everything works back now. Thanks for your support :)
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