FFG Starwars Dice roller Help..... Adding additional dice.

Keeping it short.  Have been running a campaign for over a year now and anytime one of my players Rolls a skill tied to the Agillity stat there are 5 additional set back dice added into his roll.  Strange that is one Character in the group.  And yes the GM Dice Pool is cleared of all and any additional dice.  Have tested this many times.  I have disabled / deleted and re aded the dice roller api twice. Thinking there may have been an update issue.  I have Deleted and remade said Character.  I am at a loss. I am not a Techie sadly. Could someone please help??

Does the character have anything that might affect agility negatively? Been a while since I played FFG SW but would assume something like bulky/heavy equipment/armour might add setback die to agility checks? Would need to see the sheet to really diagnose potential causes but if you run an agility check on the character, click into the chat box and press the up arrow... copying the revealed macro for us to see might provide some clues also?

With your reply I Just realized what it is.   We have not had much issue with over gearing until recently and said player has been using his phone over his pc for a couple weeks.  just realized that he has been adding his encumbrance up for gear over and over so he is 10 of 5. so the roller is auto adding the additional 5 setback for over encumbrance.   

Glad you got it sorted... I'd also suggest making the player sit out the next session in a bacta tank to take care of the bad back they should have after lugging all that gear around for so long ;)