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Unable To Create Characters or NPC's for Purchased Content

Good evening. I recently purchased the Desert Delivery content from he Roll20 Marketplace and am unable to create NPC's or characters. The option is not even available, even when clicking on the editing option. This is exceedingly frustrating and I'm hoping it's a me thing and not the system itself. There's no such complications with games purchased previously and I'd appreciate any light that can be shed on this issue please.
As a first step: In your Game Settings for the game, do you have a character sheet template selected (such as "D&D 5e by Roll20")?