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Initiative tracker not working

My players and myself or unable to auto add to the initiative tracker after hitting the initiative macro button. It used to work. After I add their character manually to the initiative tracker and they roll while clicking on their token, the initiative remains at zero and I have to manually input the initiative. Any Ideas of how to fix this?
1646367400
Kraynic
Pro
Sheet Author
Have you tried totally clearing the tracker from the cog menu to see if that will clear up things? 
I have to no avail...
1646384740
Andrew R.
Pro
Sheet Author
OK, you should use the Help Center and Send a request to get Roll20 staff attention and a ticket to track your issue. It's mostly community help here. 
Thank you so much