My map not upload!!

I'm using google translator so I apologize for any errors! I'm having problems when trying to upload my map to roll20 it doesn't load, I left it for 2 hours straight without doing anything on the computer and it didn't load what can I try to solve my problem?

Is your map file a JPEG with a size less than 5 MB? If not, save it as a JPEG and try uploading it again. Best Practices for Files on Roll20

Also, the only time I have ever seen this issue is because I tried to drag and drop the image from a compressed folder, which is where most of the free art on patreons and google drives are stored in, and in modern OS's often when you double click those zip files they open and appear just like a normal folder for most amateur users of windows.  It will never finish the upload if you try to upload a compressed image.  Copy the file out of the compressed folder.  

Two other possibilities to check: If the map is an animated image, it can easily take that long or longer to process. And give unsatisfactory results. Animation is not a strong feature of Roll20. Check your account page. You may be past or nearing your storage quota,

If you can share your map with Dropbox, etc., I’m happy to try uploading it too as a tester. I’ve got a Pro storage limit and use barely more than a Free user. (Because I uploaded almost all my maps in 2014 as a Free user) Send me a PM if you want to try it.