Card Keeps Being Declined by Roll20, problem on their end yet no response

So I'm gonna post this here in hopes of getting a response from the Roll20 team because as it stands after a couple of hours I've gotten nothing and this is quite irritating. So I have been using Roll20 as a Pro & Plus member or some time now & somewhat recently I got a new card. Works fine just anywhere else besides a few places & now whenever I try to get a new subscription roll20 refuses to process my card. I checked with my bank and they didnt even see a charge & it cant be a fund issue or a problem of the bank declining it because it doesn't even show up as a decline. Therefore it must be an issue on Roll20 I cant see any other possible issue. To put salt on the wound I paid for a month with paypal, they took the money out and im still a free member, this occured twice mind you. Since I tried Pro & Plus. So yeah & I have not even gotten an email response so can I please get a response from someone on the Roll20 Team because this is starting to really annoy me? Thanks.

Hi, The "Roc"! Are you waiting for a response from a  Help Center Request ? If you have not even gotten an automated one, this can indicate an email address conflict. Ex. The one you have on record is not matching the one you are using currently. This happened in another thread this week. I'll see if I can report this as well, to cast more light on it.

I got the automated response so I'm not sure if its that but thankyou for the help, hopefully this can get sorted out. It was taking an unusual amount of time than what I normally am acquainted with Roll20 so I gave it a few hours & nothing but I was billed on paypal yet nothing changed so I'm not sure what's going on anymore.