Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Roll20 Logo

Play NowArrow

Join a GameArrow

CharactersArrow

ShopArrow

ToolsArrow

CompendiumArrow

CommunityArrow

Search

Sign InArrow

Roll20 Logo Hamburger Menu
This post has been closed. You can still view previous posts, but you can't post any new replies.

Payment gone through but not my subscription

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Payment gone through but not my subscription
1648826627
Changeablefates
Permalink for 10784977 Quote
I paid for plus and it went through on my paypal but not on the site. So I have paid for it but it's not changing from free, is there a time frame I need to wait?
1648827082
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 10784988 Quote
It should be practically immediate. Best bet is to file a  Help Center Request . Account issues are generally handled outside of the forum for privacy reasons.
1648827377
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 10784990 Quote
You could also try logging out and then back in.
1648828053
Changeablefates
Permalink for 10785012 Quote
Thank you so much I will try logging out first.
1648828774
Drespar
Roll20 Team
Permalink for 10785036 Quote
Hey there Changeablefates, As Keith mentioned you should have access to your subscription almost immediately. This is something our support team can help straighten out. Just send us a line via the  Help Center  and we'll get you rolling. Since this has the potential to involve personal information, I am going to go ahead and close this thread.