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Animated tokens not appearing on player maps

Hi all, Tried several workarounds and browser combinations, Chrome, firefox across Mac and PCs.  But our group is still suffering a problem where animated tokens purchased from the marketplace simply to not render on the player maps, though they appear just fine on the DM map.  Any work-arounds, or plans to fix with a projected timeline?  Otherwise, I'd think a refund for the animated packs should be in order at the very least, yeah?
1651523599
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
You should be good for a refund, if you just can't get them to work as intended. I don't use animation, so I can't offer any diagnostic help.