All pre-generated monsters and items on Mad mage vanished

I bought Waterdeep : Dungeon of the mad mage, everything was good till I logged on today Friday 3rd. All the monsters on all the maps have vanished. I'm not sure if it was something I did or what. Can anyone please help. Was going to start the campaign tomorrow.  Thank You  OrrShadow

Hi OrrShadow! This is not normal or common behavior. For all the monsters on all the maps to have disappeared would require some unusual event. I have no idea as to your level of familiarity so some of these following things to check may be obvious. 1) are you running third party extensions that alter the behavior of Roll20? Beyond20 and VTTES are reasonably safe, but there are some out there that can really screw up a game. 2) Are you on the right layer? You might not be seeing the tokens because of this. Also, Many, many tokens start out on the GM layer. Check to make sure the opactiy of the GM Layer is not dialed down to 0. If neither of these is the issue, there are a couple of things to try: 1) File a  Help Center Request . Given that we are closing in on the weekend, this might not give you timely results, though. 2) Create a brand new instance of the game and transmogrify in the PC sheets, plus whatever homebrewing you might have done.

You didn't happen to buy the map and card addon pack and install it on top of the module, did you?  Sometimes people don't read that they don't need the addon (it is intended for people that have the physical copy and only want the maps and cards), and will end up installing the addon with blank maps over top of the populated module maps.

That's an issue with Strahd. Is there a similar addon issue with Mad Mage?

Thank you everyone 

keithcurtis said: That's an issue with Strahd. Is there a similar addon issue with Mad Mage? <a href="https://marketplace.roll20.net/browse/gameaddon/492/waterdeep-dungeon-of-the-mad-mage-map-and-card-deck-addon" rel="nofollow">https://marketplace.roll20.net/browse/gameaddon/492/waterdeep-dungeon-of-the-mad-mage-map-and-card-deck-addon</a>

There are card addons for Mad mage also. i think that is what i did. I added the card addons so I believe that's what i did. Thank you OrrShadow Kraynic said: keithcurtis said: That's an issue with Strahd. Is there a similar addon issue with Mad Mage? <a href="https://marketplace.roll20.net/browse/gameaddon/492/waterdeep-dungeon-of-the-mad-mage-map-and-card-deck-addon" rel="nofollow">https://marketplace.roll20.net/browse/gameaddon/492/waterdeep-dungeon-of-the-mad-mage-map-and-card-deck-addon</a> Kraynic said: keithcurtis said: That's an issue with Strahd. Is there a similar addon issue with Mad Mage? <a href="https://marketplace.roll20.net/browse/gameaddon/492/waterdeep-dungeon-of-the-mad-mage-map-and-card-deck-addon" rel="nofollow">https://marketplace.roll20.net/browse/gameaddon/492/waterdeep-dungeon-of-the-mad-mage-map-and-card-deck-addon</a>

Good to know. OrrShadow, Kraynic has it, then. There's not much that can be done to salvage the game. Your best bet is to follow option 2 above, and get a refund on the addon. Alternatively, you can pull in new copies of the maps from a fresh install with the Transmogrifier. Depending on how much customization you have done, one might be more advantageous than the other. Personally, I'd recommend a new instance of the game and pulling in the PCs. You will likely need to re-assign permissions on the PCs to their respective players once they have re-joined.

Thank you, i started a new instance of the game. thank you for the help. OrrShadow Good to know. OrrShadow, Kraynic has it, then. There's not much that can be done to salvage the game. Your best bet is to follow option 2 above, and get a refund on the addon. Alternatively, you can pull in new copies of the maps from a fresh install with the Transmogrifier. Depending on how much customization you have done, one might be more advantageous than the other. Personally, I'd recommend a new instance of the game and pulling in the PCs. You will likely need to re-assign permissions on the PCs to their respective players once they have re-joined.