Without looking at the original file, my advice would be to capture a Console Log ( Chrome , Firefox ) and file a Help Center Request . You should not be experiencing this problem, which makes me think there might be another issue at play. Nevertheless, here are some things to check: Are you using an approved browser (Chrome, Firefox)? Does the problem persist in a private browsing window? What method/program are you using to convert the graphic? If you want to PM me the graphic, I would be willing to try uploading it, just to see if the problem is with the file.