Can't Access Marketplace Content

Having issues accessing content I've paid for, my marketplace items show up as empty and I have a charge on my bank account for it. Does anyone know if it just takes a while to show up on your account?

Hi Sidey! You are looking in the "My Marketplace Items" under your profile name and not finding them? They should show up instantly.Can you access the actual items in their normal locations (ex. Art Library for Art Packs)? If none of this seems to be working right, I'd suggest verifying that the purchasing account was the one you are checking under, and then take that to a  Help Center Request . Roll20 doesn't handle account info in the forums, to protect your privacy. Hopefully they can sort this out without too much fuss.

Yeah it's just not showing up at all, can't access it anywhere. Sent a help centre request out, thanks Keith!

Which marketplace items are not showing up? 

It was Candlekeep Mysteries for 5E, it seems to have been refunded so I assume the payment didn't go through correctly.

Ah. Well I hope you manage to get it resolved.