Token HP and names not visible to other players

Ever since the HP bar update, my games have had various issues with hp bars not updating until people refresh the game, and tokens appearing to not move on other players screens, while they move on the screen of the DM or player moving them, until the browser is refreshed. While annoying, this has been manageable until today.  Today my players pointed out to me that they do not have the ability to see the other character's names, or HP bars. Prior to the token update, they did, and I did not change any settings for these changes to occur. As far as I am aware, all the settings are set up correctly, and this issue occured through multiple people refreshing the game. Does anyone have a solution?  Attached are various images of settings to serve as a reference. Thank you! I am operating on Google Chrome, and this issue has persisted through my players using Chrome, Firefox, and Edge, as well as with all add ons and extensions. It is occurring for all 7 of my players simultaneously. 

I assume that the VTT screenshot on the left is Nick's view and the one on the right is Jmed14's? Not a Ctrl-L view? And the settings shots are from double clicking on those specific in-play tokens, taken at the time of the issue, not from a default token? If so, I'm pretty stumped. That all looks correct to me.

That's correct, it is from the perspectives of those players, and all done with those tokens as they currently are. That's why I think it's a bug rather than a settings issue.

It might indeed be a bug, but for some reason it is endemic to that particular game. There are no widespread reports of the behavior. Is this a game that is running any scripts? Any extensions that might affect the behavior of Roll20 specifically?

No there are no scripts in particular or any extensions that I am aware of that would effect the behavior of Roll20. It is just a basic game, and it is not using any external sources other than the compendium. 

My current game is also seeing widespread problems today with bars not showing up, and occasionally even becoming detached from their tokens. We're also seeing vision disappearing until somebody moves their token (at which point it reappears), which points to the game losing track of the token's location. 

I'm not sure if these are related, but it sounds like at least in the original case, the best bet now is to gather a Console Log ( Chrome , Firefox ), preferably from each player, and file a  Help Center Request . This might be beyond community help. @Aaron What have you done to try and find the issue? Are you using DL? Any extensions that might affect Roll20 performance? Is this affecting all players or just some?

keithcurtis said: It might indeed be a bug, but for some reason it is endemic to that particular game. There are no widespread reports of the behavior. Is this a game that is running any scripts? Any extensions that might affect the behavior of Roll20 specifically? I have a friend who has the same issue. I just think he decided to work around it rather than report it.

In my game also players are reporting the bars are not updating Hit Points etc correctly.  

I concur with the bars bug.  Some of my player's character's tokens bars do not reflect the proper value, while others do.  Some have to move their token to even see their bubbles. I'd also like to add while hopefully not detracting from the above bugs, but it may be relevant.  In a game I ran last night, everyone of the characters were level three, but they all mysteriously got set to level one health, both max and current.  It was very disruptive to the game as I had to go through and set everyone's health back to their proper values for my players.

Scotty said: I'd also like to add while hopefully not detracting from the above bugs, but it may be relevant.  In a game I ran last night, everyone of the characters were level three, but they all mysteriously got set to level one health, both max and current.  It was very disruptive to the game as I had to go through and set everyone's health back to their proper values for my players. Yeah, that one is a known bug.  One thing you can do, have the player open the character sheet, click on their health in the sheet, then hit 'enter'. It should correctly populate the tokens. This is assuming it is the token bug where you drag a new token to the table and it is level 1 bar numbers but the sheet still has correct values, unless you mess with the bar and it overrides the sheet that is. 

Gauss said: One thing you can do, have the player open the character sheet, click on their health in the sheet, then hit 'enter'. It should correctly populate the tokens. Curiously that fixed another bug that I ran into where the character sheet's  HP didn't reflect the token's HP which is what I'm guessing you were referring to.  What I described must not be related to this then.  In my situation, their character sheets (and tokens) at 3rd level reflected 1st level HP, both max and current.  Not sure how it happened, but it had to have occurred at some point between the 13th and the 20th of this month.  They definitely had 3rd level HP on the 13th when we played (they took a beating that night that would've killed them if they had 1st level HP).  The 3rd level Fighter had a whole 13 HP set as their max/current HP in their character sheet last night.

Scotty said: Gauss said: One thing you can do, have the player open the character sheet, click on their health in the sheet, then hit 'enter'. It should correctly populate the tokens. Curiously that fixed another bug that I ran into where the character sheet's  HP didn't reflect the token's HP which is what I'm guessing you were referring to.  What I described must not be related to this then.  In my situation, their character sheets (and tokens) at 3rd level reflected 1st level HP, both max and current.  Not sure how it happened, but it had to have occurred at some point between the 13th and the 20th of this month.  They definitely had 3rd level HP on the 13th when we played (they took a beating that night that would've killed them if they had 1st level HP).  The 3rd level Fighter had a whole 13 HP set as their max/current HP in their character sheet last night. Unless I am mistaken both bugs are the same bug, when the token having the incorrect values appears it can feed back to the sheet. Drag token out, Token has 1st level HP, Sheet has 3rd level HP At some point, click on token, check HP...it populates the sheet to the 1st level HP that the token has.  Now both Token and Sheet are at 1st level HP I am not saying this is exactly what happened to you, but this has been my experience.  Due to this bug I am leaving notes on all my Player's character sheets (and unique NPCs) to indicate the correct AC and HP, just in case the above happens.  The Devs are aware of this bug.