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Stuck on loading screen

I have been using Roll20 to make a campaign and until today it has been loading fine, but recently it gets stuck on the loading screen, only that campaign though. What can I do to fix this?
June 23 (13 years ago)
Balladeer
KS Backer
I'll make a note for the devs to take a look at this. Let us know if you're still having this problem tomorrow. Also, if you could share some info about your computer (by going to http://supportdetails.com/, for example), that would help.
Sorry I haven't gotten back to you sooner, here are my details and yes, the problem persists.

Operating System Windows 7
Screen Resolution 1280 x 1024
Web Browser Chrome 19.0.1084.56
Browser Size 1280 x 937
IP Address 71.217.79.230
Color Depth 32
Javascript Enabled
Flash Version 11.3.300
Cookies Enabled
User Agent Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5
June 23 (13 years ago)
Riley D.
Roll20 Team
Do you have any extensions installed at all?
July 01 (13 years ago)
Im having the same issue. I had to reinstall google Chrome and now it just freezes at the screen wher I sign into my campaign.
I tried making a new campaign, just in case it was somthing unique to my old campaign, but I get the same issue.

os windows xp
Browser Chrome
javascript yes
cookies enabled yes
colour depth 32
screen resolution 1440x900
flash version 11.3.300
user agent Mozilla/5.0 (Windows NT 5.1) AppleWebKit/536.11 (KHTML, like Gecko) Chrome/20.0.1132.47 Safari/536.11
i'm having the same issue with any campaign even a new one just to test things, and today was meant to be the first time i would be running a game using this site too, so yeah i'm pretty pissed off at this.

the attached file has info made from the http://supportdetails.com/ thing

ok things seem to have been fixed, please don't pull this stuff again i got so pissed i was thinking of never using this again, GMs really need something that is reliable so that they can run a game that may have been planed for weeks even months in advance.
July 01 (13 years ago)
Nothing has changed for me, im still not able to access my campaign :-(
I am also having the same issue. The campaign will not load. I just started using it yesterday. No changes were made to my computer. I'm using XP with Chrome.
Same here, stuck on the loading screen. I'm using Windows 7 with Chrome, haven't made any changes to my PC since the last time it worked fine (June 30).
Hey guys, I am having the same problems and have posted a detailed bug report in my thread at:

http://community.roll20.net/discussion/1352/stuck-on-loading-screen#Item_1
I hope it being detailed can help.
July 04 (13 years ago)
Same here, tried to log in today and all I'm getting is the loading screen.
July 04 (13 years ago)
Im using Chrome om OSX Leopard. I was editing my scenario just now. I exited to restart the campain with my friends in a Hangout, and now it wont load :P

Any news? Any help?
July 04 (13 years ago)
Eirik K.
KS Backer
Same here, and I'm getting the same console messages as Scott Winters - 404 from gamma.firebase.com
This really sucks. I was really looking forward to trying this today.
July 04 (13 years ago)
Yep, this was going to be our maiden voyage with Roll20, in about 30 mins. Back to Fantasy Grounds II for tonight then...
It is not even running on Google hangout. It must be something with the servers. I hope they fix it soon.
July 04 (13 years ago)
Riley D.
Roll20 Team
This is a different issue that the one that this thread was started about, we are experiencing a temporary outage with our real-time sync server. Be sure to check this thread for more info:

http://community.roll20.net/discussion/1352/stuck-on-loading-screen#Item_1
July 04 (13 years ago)
Riley D.
Roll20 Team
See this thread for a consolidation of this issue: http://community.roll20.net/discussion/1354/real-time-sync-server-is-currently-down#Item_1