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API No Existing Sandbox Found

Hi All, I have emailed support about this, but posting here in case someone has a soluton. I recently subscribed to the top tier pro version in order to import my Dungeon Alchemist maps and use dynamic lighting etc. I have exported the map from Dungeon Alchemist just fine to my computer files. In Roll20 I have gone to the game settings and added the 'Dungeon Alchemist Importer' API using the Add Script button. This appears to have worked, as the tab has appeared for the Dungeon Alchemist Importer. When I add my map and then paste the text file to the chat window, which should then prompt the API tool to work, nothing happens. No entry shows in the chat log either. I have tried typing other things and they appear. When I look at the API page, I get the message below: No existing sandbox found. Preparing sandbox to start on game activity. I have tried the following things to fix the issue: - Re-exporting different maps - Exporting the maps as different quality versions - Disabling the API and re-adding - Refreshing browsers - Logging out and in - Restarting my computer - Trying with a copy of the initial game - Trying with a new game - Trying with one tab opened in the API section, and a different tab in the game as DM - Trying with one tab opened in the API section, and a different tab in the game as a player - Trying with tabs open on the API screen, the game as a DM and the game as a player - Making a second account to join as a player and having that in the game - Various combo's of the above and refreshing - Tried using a different browser (I have used firefox, chrome and edge) - Cleared cache - Disabled all add-ons - Trying older versions of the API instead of the latest - Praying I have looked at various similar forum logs and can't find any solution that I haven't tried. Can anyone help? P.S I have put what I am pasting below in case it is useful !dungeonalchemist {"walls":[{"wallSection":"2100 4198 2100 3598","wall3D":{"p1":{"bottom" :{"x":2100.00146,"y":4198.998} ,"top":{"x":1974.73962,"y": 4243.209},"average":{"x":2037. 37061,"y":4221.10352}},"p2":{" bottom":{"x":2100.00146,"y": 3598.99731},"top":{"x":1974. 73962,"y":3613.734},"average": {"x":2037.37061,"y":3606. 36572}},"wallHeight":0.0}," type":0},{"wallSection":"2100 4198 3000 4198","wall3D":{"p1":{"bottom" :{"x":2100.00146,"y":4198.998} ,"top":{"x":1974.73962,"y": 4243.209},"average":{"x":2037. 37061,"y":4221.10352}},"p2":{" bottom":{"x":3000.00171,"y": 4198.998},"top":{"x":2918. 95068,"y":4243.209},"average": {"x":2959.476,"y":4221.10352}} ,"wallHeight":0.0},"type":0},{ "wallSection":"2100 3598 2700 3598","wall3D":{"p1":{"bottom" :{"x":2100.00146,"y":3598. 99731},"top":{"x":1964.70776," y":3614.91455},"average":{"x": 2032.35461,"y":3606.956}},"p2" :{"bottom":{"x":2700.002,"y": 3598.99731},"top":{"x":2596. 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1670080790

Edited 1670080802
Kraynic
Pro
Sheet Author
No existing sandbox found. Preparing sandbox to start on game activity. That is what you will see if no one is logged into the game, and is a normal message.  You need to open the api settings in another browser tab while you game is still running to see any errors that pop up during use.
I have tried this but it doesn't seem to change anything. I have logged in to the game on one screen as a GM and as a player, then on another tab I have opened the API settings but it still says the same message
Update in case anyone find this thread in the future: I finally found a solution. I joined the campaign using a second account on another device (my phone). That finally got the API to run!
1670108029
Kraynic
Pro
Sheet Author
You might try an incognito/private window of your browser.  If it works there, then you have a security or script blocking addon that is interfering with the api server connection.