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Game won't load

hello, I would like to think i am a new player to roll20 except i haven't been able to play a game yet (still somehow have 30 something hours on my account from watching loading screens). after i launch a game it goes to a loading screen and does nothing. i have done all the steps recommended and tried several browsers, nothing happens. googling this suggests this has been a problem since at least 2017. filing a ticket has only got me an automated response suggesting i repeat the previous troubleshooting steps, which is thrillingly interesting and not at all infuriating attempt to pass the buck. Is there a community fix or workaround to this issue? this seems to work for other people.
1670197998
Gauss
Forum Champion
What browser are you using? Are you using any extensions?  Have you tried Incognito or Privacy mode on the browser?