Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Games aren't loading on Chrome

As the title states, my games aren't loading on Chrome. It worked last night and today they're not loading. It's working fine on Firefox, but I prefer to use Chrome. I've cleared the cache and the cookies to see if that would fix it, nothing. Tried rebooting my PC to see if that would fix it and it also did nothing. Is there anything else I can try to fix it?
1670910727
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Mildrak! Have you tried an incognito window? This might identify the problem as an extension conflict.
Just gave it a try. Unfortunately it's doing the same thing.
1670919792
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Here's another thing to try. Create a  Dummy Account . Invite it to the game and see if it can load. It might have something to do with a page you are trying to load in GM mode. In any case, your absolute best bet is to capture a  Console Log ( Chrome , Firefox ) while loading, and use it to file a  Help Center Request .
I have submitted a Help Center Request. Thank you for the help.
Update, I went into the settings on my Chrome Browser, saw Hardware Acceleration was turned off. Turned it on, refreshed and it let me in. Not sure why that affected it out of nowhere but it's fixed now.
1670976071
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
It can make a huge difference on pages with dynamic lighting. Less so on other pages, but the symptom is usually lag.
Hi.  I am running into a similar issue.  I am trying to get into a large homemade dungeon on the site and it gets stuck on the loading page.  I am on Chrome and the accelerator is on.  I have restarted the Mac and tried several times.  It will not load.  I can load a new one page dungeon that I started creating, but not the larger one.  This was not an issue yesterday.