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Paste (ctrl-v or right-click) is not working for the "HTML Layout" field within the Game Settings page

January 15 (2 years ago)

Edited January 15 (2 years ago)

Browser - Chrome version 108.0.5359.125 

OS - Windows 11

JavaScript is enabled.


The paste functionality works fine on my Windows 10 laptop from my employer. It also worked on my previous Windows 10 personal workstation. I have a new personal laptop that is running Windows 11. I can "select all" ctrl-c and ctrl-x to copy and cut text. Pasting that information into Notepad, Word, or Excel works just fine. Attempting to paste anything into the "HTML Layout" field,  or the "CSS Styling" field, on the Game Settings page is not working for me. Pasting does not work from the laptop keyboard, an external Bluetooth keyboard, or with the mouse using right-click. I have also tried the old-school "shift-insert", and that does not work, either.

I have tried disabling JavaScript, but that did not work.

My employer will be removing the ability to access Roll20 from my work laptop, and I will need to be able to update the HTML and CSS for the games that I am running from this new Windows 11 laptop.


January 15 (2 years ago)

I just ran a test with MicroSoft Edge, and paste does not work using it, either.

Steps to reproduce:
1) Navigate to a 'Game Page' with a game that has a custom character sheet

2) Select 'Game Settings' in the 'Settings' dropdown field

3) Scroll down until you get to the 'HTML Layout' field

4) Select all the text

5) Copy the text with ctrl-c

6) Hit the <delete> key

7) Try to paste the copied text into the field.

^ this fails for me
8) Leave the page without saving any changes

January 15 (2 years ago)

Some more information... I applied the pending Windows update and restarted this laptop. The problem still exists.  Cut/Copy/Paste work fine on this computer with Notepad, Word, Excel, and PowerPoint.

January 15 (2 years ago)
Kraynic
Pro
Sheet Author

I cannot duplicate that behavior following your steps.  I have no problem using either control+v or right click > paste to get the code to appear in that field again. I am not on Windows 11, though.  Chrome and Firefox are the only supported browsers, have you tried in both?  You might also check for updates, since my install of Chrome is 109.0.5414.74.

January 15 (2 years ago)

Edited January 15 (2 years ago)

I have updated Chrome. I am now running Version 109.0.5414.75, and the problem still exists.

Also, I just installed Firefox, and the problem exists there, as well.


January 15 (2 years ago)
Kraynic
Pro
Sheet Author

If you haven't already, you should probably capture a console log and submit a ticket through the Help Center then.

January 15 (2 years ago)

Edited January 15 (2 years ago)

After a little exploration, it looks like it might have something to do with either the amount of data being pasted into the field, or maybe something in the content of the HTML that I have that it doesn't like.  Since it works on my Windows 10 machine, I have doubts of the latter. Also, I can copy the HTML from my game, paste it into Notepad, copy 20 lines out of Notepad, paste that content into the "HTML Layout" field, and it works just fine.


January 15 (2 years ago)

I don't know how to capture a console log. :)

January 15 (2 years ago)

Figured it out. Will submit a request to the Help Center. Thank you for your help. :)