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Players cannot see/hear each other's video/audio

Starting last week, half of my players are unable to see or hear the other half. As the DM, I seem to be able to see and hear everyone but no matter how many times they refresh, reload or try different browsers, they are unable to see or hear each other.  Thoughts?
Forum Champion
Marketplace Creator
API Scripter
Hi Will? Some questions: Which Chat Tech are you using? If you are not using the new beta chat, try that. Most users report it to be a far more stable and superior connection. Here is a Help Center page on troubleshooting Voice and Video in the old Chat Tech. There's a lot of good stuff here that applies to any setup, but this section of the Beta Voice and Video page has a troubleshooting section.