No sound and video in one of my computer

Hello ! Hoping I can get some help! I've had an issue since yesterday (02/09/20223, before that everything was working fine). I can't see player's videos and I can't hear them. They can't see my video neither and the can't hear me too. However, they can see and hear each other. - I can see myself in the bottom left and the blue sound bar, on my avatar, moves correctly. - Settings are ok. - I tried Chrome and Firefox but it doens't work. If I use another computer it works...so I don't understand. - I tried Discord and it works fine. - I have the latest version of my browser. - I have cleared my cache. Here is an error log with one of my player connected (Karoom). Maybe it could help ? ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 0 Broadcast Type: both Receive Type: both No video device. Started local media Number of other Players: 1 Handle Signalling Video Quality: medium Offer FROM: Karoom Connection INIT: Karoom Connection FAILING: Karoom Connection FAILED: Karoom Connection ERROR: ConnectionInvalidArchitecture Failed to construct 'RTCPeerConnection': 'stun:turn7.roll20.net:3478?transport=udp' is not a valid stun or turn URL. Handle Signalling E Candidate FROM: Karoom | HOST udp Candidate FROM: Karoom | HOST tcp Candidate FROM: Karoom | HOST tcp Candidate FROM: Karoom | HOST tcp Candidate FROM: Karoom | HOST tcp Candidate FROM: Karoom | HOST tcp Candidate FROM: Karoom | HOST tcp Candidate FROM: Karoom | HOST udp Candidate FROM: Karoom | HOST udp Candidate FROM: Karoom | HOST udp Candidate FROM: Karoom | HOST udp Candidate FROM: Karoom | HOST udp Candidate FROM: Karoom | STUN udp Candidate FROM: Karoom | STUN udp Candidate FROM: Karoom | TURN udp Candidate FROM: Karoom | TURN udp Candidate FROM: Karoom | TURN udp Candidate FROM: Karoom | TURN udp Reconnect! Send All Message:  disc 1676047735043 MJ is now OFFLINE Number of other Players: 1 Broadcast Type: both Receive Type: both No video device. Started local media Handle Signalling Video Quality: medium Connection INIT: Karoom Connection FAILING: Karoom Connection FAILED: Karoom Connection ERROR: ConnectionInvalidArchitecture Failed to construct 'RTCPeerConnection': 'stun:turn7.roll20.net:3478?transport=udp' is not a valid stun or turn URL. Handle Signalling E ---- END Personal LOG ---- Thanks in advance for helping me !

Hi Beldurian! Your best course of action is to take that  Console Log ( Chrome , Firefox ) and use it to file a  Help Center Request . Over the last few years, the forums have shifted more toward community help. The HC request will actually open a ticket.

Another thing to try is switching to the "New Voice & Video Beta". It's a vastly superior connection. The only thing lacking is the ability to move avatar windows freely.

I am having the same issue as the OP but I cannot see this option for the "chat tech"  keithcurtis said: Another thing to try is switching to the "New Voice & Video Beta". It's a vastly superior connection. The only thing lacking is the ability to move avatar windows freely.

Graeme D. said: I am having the same issue as the OP but I cannot see this option for the "chat tech"  keithcurtis said: Another thing to try is switching to the "New Voice & Video Beta". It's a vastly superior connection. The only thing lacking is the ability to move avatar windows freely. The Chat Tech is set by the GM of your campaign, if you are not the GM then you need to talk to them. 

keithcurtis said: Hi Beldurian! Your best course of action is to take that  Console Log ( Chrome , Firefox ) and use it to file a  Help Center Request . Over the last few years, the forums have shifted more toward community help. The HC request will actually open a ticket. I'll try this, thank you :).