My Ghost of Saltmarsh book dont work

Hello,  i alredy sent 2 support tickets all ending up like this: First One: "Hi there, Modules cannot be added to a game after the fact without using the  Transmogrifier  tool which is a Pro level feature. However in this case, we can attempt to manually copy the content from your newly created game into your existing game. This process may take a couple of days, so we'll let you know once that is done. In addition, we'll make a copy of your original game before trying to do this just in case anything goes wrong. If you have any other questions, please let us know! Best Regards," i didnt wait 2 days i waited 2 weeks and nothing happened and yes i checked the spam mail and yes i checked my games no action was done after that i assume that i got very rude and provocative, and i sincerely apologie but its a kinda a human reponse if u think about the fact that we are talking about my money. Second Roll20 answer: "Hello, Sincerest apologies that this request wasn't handled correctly, we want to help resolve this and try to make things right. Can you please let me know what we can do to help resolve your issue with your ghost of saltmarsh game and I'll do my best to get this taken care of. Sincerely," i answered asking for trasmogrifier to solve it by my self since they are not and i still didnt recive an answer that happened 1 week a go (yes i checked the spam) after that i posted here my frustration and i recived a warning so i want to make sure everybody knows that i have no intention on violating any conduct code with this post since im writing this for constructive reasons and with any intention on offending i want to know if here someone can help me or have a solution. or at least please tell me if there is any chance i get my money back because thats kinda frustrating, i feel scammed

Out of curiosity, you mention the module and transmogifier to move modules between games for Ghosts of Saltmarsh. However, you should only need to start one game with the module Ghosts of Saltmarsh and then go to the Add Ons and pick which chapters you want. If you post step by step what you are doing when you are setting up your game and where it's running into a problem, then folks might have a better chance of advising you on steps you can take to fix the issue.

my campain is up since 2021, but little by little things stop work and i really dont know why, i cant find tokens and a lot of other things from ghost of saltmarsh, if i start a new game everything works but i cant moove in a new game and forget all the work i have in my actual campain and they not mooving my things in a new game and they dont want to give me the possibility to do it by my self, so im in a situation when i literally spent money to buy things i cant use, and the only solution its to buy the pro lv and use trasmogrifier but its a scam its like if i sell u a broken bike and then i sell u the tools to repair it..

sorry for my english by the way hope u still understood

if u have any idea about how i can fix my problem please text it

Here you go:&nbsp; 1) Head to: <a href="https://roll20.net/welcome" rel="nofollow">https://roll20.net/welcome</a> 2) Click on your game's name. Do NOT click on "Launch Game" 3) Scroll down, click on "Game Addons" 4) Enter "ghosts" (without quotes) 5) Select the chapter you want.&nbsp; 6) Click "Add to Game" 7) Repeat steps 3-6 as desired for other chapters.&nbsp; Here is an image:&nbsp;

thanks man, but maybe because of my english i think u didnt really understand, they game addons work its the book thats doesnt work, for exemple i cant find the ships tokens, i dont have saltmarsh maps and location description etcc

Ok, I see the problem now, you are missing chapter 1 and the basics of the module which do NOT come with the addons.&nbsp;

exactly and im helpless literally now i sent another ticket but ill wait till saturday if i dont find a solution or they dont find it ill just ask for a total refound if i have to i can iven try a legal way to, because i think its common sense to try to garantee for what people pay for without having to wait for a month, maybe they having a lot of request for help or i really dont know but its just not for me

The Devs are mostly off on the weekend, you may not get an answer until Monday.

Something I've found with the anthology books is they get rather heavy so to speak. So when I'm running them, I add a chapter at a time and remove them once done. Hopefully the devs can restore the base module for you, but you might try only having one or two chapters added in at once if you haven't already.&nbsp;

i really thank you for your help and regard guys, yes next time ill try your suggestion and add one by one the champter and always remove theam before adding a new one, and about the refound do u think i can refound all the books i buy and get out of this situation do u have any experience on this?

Here is Roll20's Refund Policy .&nbsp;