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NO WAY TO SEE THE MAP

Dear, when entering a game, I only see a white screen with a black square in the center (I do not see the grill), and I cannot see any of the MAP shared by the Dungeon Master... do you know why? Chrome is brand new installed, but the problem is the same with firefox (also brand new installed)...  SEE THE SCREENSHOT BELOW:  
I'm experiencing the same thing - a blank screen, both as a GM and player. Stuck on a black "Loading" screen and I also noticed the Sandbox API is not available so none of the scripts are running(?)
1682100475
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Antenhòr! It's most likely your GM is using Dynamic Lighting and has not set up the map properly or has missed a step in setting up your token. You might want to pass this list along to them: Here's a "why can't my players see anything?" checklist. The important thing is to verify . Don't assume. This list is written with GMs in mind, but can help players work through issues with their GM. The token is on the VTT It is assigned to the character The player has control over the character The token is on the Token/Object layer It is not blocked off by DL lines from seeing the immediate surroundings Make sure the player is looking at their token's immediate area. Shift-Click and hold on the token to pull the player's view to that area. If Fog of War is being used, that the area the token is in has been cleared The player has not been Split from the Party (Check the Help Center if this is unfamiliar) If Dynamic Lighting of any kind is being used: The token has sight turned on The token has a light source, or Nightvision (UDL) or personal light (LDL) In UDL it may be necessary to move the token one square to get everything working, or in extreme cases, refresh the (user's) page. Can you see a rotating cube in this URL ? If not, the browser needs to be WebGL compatible (99%+ are).