Can't upload custom token markers

Hi ! I can't upload custom token markers : after successfully adding my files, the webpage reloads and asks me to rename my token, but this window is empty ? How can I achieve that ?

Hi. I'm not a roll20 dev but I've had some tiffs with the upload system and might be able to offer tips. And I know QA. 1st up. Your post could use a little more data. Are the image tokens you are uploading the correct format and from what menu are you applying them (regular game or for the marketplace?). Ideally you will want png. or jpeg. icons sized in a ratio of 70x70 pixels or multiples of that ratio. 280x280 is best for detail. Weirdly, Roll20 likes the resolution DPI or "pixels per inch" to be saved at 72 dpi. This is a save out setting you will get under image properties from applications like photoshop. The image ratios are mostly so they scale in step with the grid system and probably won't affect a file upload. You can test any image in the tutorial space real quick to see if Roll20 will run it smoothly. 2nd. The upload manager does kinda suck. It's a popup over your webpage that runs in the background and if you have a lot of items that popup's scroll bar extends into negative spaces beyond your webpage making it impossible to click the save button at the bottom of the popup. This happens to me often in the marketplace creator management tools. However, because this tool is a benevolent evil, it does have an automated feature that saves the upload anyways (for the marketplace creator tools at least). This is the phase where editing the item works for me but not for you. In this regard it is possible that the upload manager is different by package category. If you are uploading a token pack, it may expect more links such as a token to a character sheet. If it is an art pack, it should work provided no files are corrupt because the art is the only relevant data. 3rd. The naughty detector. If the automated text scanner detects a naughty banned word in any of your text documents it will prevent your upload and it might not tell you. It has done this before and it only sometimes reaches the process where it will notify you that it caught a flag. This can be as harmless as a part of a larger word raising a flag. It simply will not allow the upload in these cases because the auto censor is triggered. If at 1st you don't succeed... try, try again. Hope I helped. Sorry for the wordiness.

A quick note on point 1. In this instance, there is no such thing as dpi. DPI is a measurement used for print. It is meaningless for web graphics. The actual preferred spec is 512 pixels by 512 pixels. Even thought they will appear very small on screen, this is the optimal size for reduction at the final display sizes. Here are the specs from the Help Center: The ideal size for a token marker is 512 x 512, and marketplace creators making their own sets should use these dimensions. When they get applied to your token, they'll be resized to 48 x 48 or smaller, depending on the token size and scaling of the markers, but the larger size future-proofs your tokens for a future feature. Token markers can be .gif, .png, or .jpeg/.jpg formats. Animated token markers are not supported at this time; if you upload an animated gif, only one frame will be uploaded and displayed. My recommendation, unless you are creating square markers would be to use a format which natively supports transparency, such as png. And save it as 512x512 pixels. Given the fact that the Roll20 software wants you to rename an image, my best guess would be that Xenobunny is likely on the right track with point 3. I don't know if the profanity filter affects personal uploads, but it might for marketplace images. Another possibility is the inclusion of characters that are "illegal" for certain file naming conventions: starting a name with a period, including a slash in a name, or some upper register or accented characters, that sort of thing.

Hi ! It seems like it didn't liked my old file names, I rename them and it's good now, thanks !