The Active advantage option only works for the sheets created by the DM

In my game I have the option set to Activat adavantage, so whe character sheets show the buttons to throw normal, with advantage and disadvantage. This works normally when I, the creator of the game, create the charactershett, no matter who fills the details out. But when some of the players creates the charactersheet, this options won't appear. I want to know why, or if this is a bug, We already have all the character created by the players, so we don't want to create it again, is there a way to activate that options for those existing sheets?

Hi Rastalero,  Please verify that the setting for the character sheet(s) created by your players are set properly.  If this is the D&D 5e by Roll20 character sheet you can find that setting under the "cog" icon next to Core, Bio, and Spells buttons.  It is then on the third column near the top.  If you still have an issue after verifying the settings a screenshot of the settings would help. 

Thank you, yes, I found the option there, I didn't know it could be activated through the sheets.