Token Marker Library unable to load after buying 3 market place items

Hello! When I attempted to sign into edit my token markers post purchase, I keep getting hit by the "host offline" error on the 504. Is that normal?

It's been like for me for 10+ days now.

sirkerry said: It's been like for me for 10+ days now. I don't know how big of a priority this is for them but it's pretty significant for power users IMO. I really hope this is being looked at... I feel like we should be able to use what we pay for on the website with some reliability... 10 days is pretty long.

Send a Help Center Request on this as it is the fastest way of getting help and let the devs know. Aura said: sirkerry said: It's been like for me for 10+ days now. I don't know how big of a priority this is for them but it's pretty significant for power users IMO. I really hope this is being looked at... I feel like we should be able to use what we pay for on the website with some reliability... 10 days is pretty long.

Hi Aura and sirkerry,  As TheMarkus1204 stated, the best thing to do here is to file a bug report with the Devs via the Help Center  as the Bug Report forum is primarily for users helping users. 

Gauss said: Hi Aura and sirkerry,  As TheMarkus1204 stated, the best thing to do here is to file a bug report with the Devs via the Help Center  as the Bug Report forum is primarily for users helping users.  I've opened 2 tickets about this (206606 on 3/1 and 208069 on 3/6), the first was just completely ignored as far as I can tell (i.e. got the autoresponse, but nothing else), the 2nd I got an actual response on.

None of the diagnostic suggestions in the actual response helped? Deleting cache and cookies Trying a different browser Trying a different machine Trying a private browsing window Signing out and back in to Roll20 I'd like to give better advice, but I can't duplicate the issue. Usually if you have trouble accessing part of the site, one of those steps will help to find the root cause.

keithcurtis said: None of the diagnostic suggestions in the actual response helped? Deleting cache and cookies Trying a different browser Trying a different machine Trying a private browsing window Signing out and back in to Roll20 I'd like to give better advice, but I can't duplicate the issue. Usually if you have trouble accessing part of the site, one of those steps will help to find the root cause. I've tried it with Firefox, Chrome, and Brave, same results. I've tried deleting the cache and cookies in all three browsers, same results. I've tried using a private/incognito browsing in Chrome and Firefox. I've tried signing out and back in from all three browsers. I've tried using a couple of different VPNs - all that does is change the reported CloudFlare location. I have not tried a different machine, I will try that tomorrow, but I'm not hopeful as the reported 504 gateway time-out error indicates to me it's an issue between CloudFlare and Roll20.net.

keithcurtis said: None of the diagnostic suggestions in the actual response helped? Trying a different machine Keith, okay I found another machine to try, same error. Then however I decided to create a new Roll20 account from Brave on my regular machine, I was able to access the Token Marker Library without issue from that account. So, this actually sounds more like an account corruption or permissions issue with that data point.

I will note that the second I bought all those token markers I had the issues with signing in and can confirm that this doesn't occur on other accounts.

Aura said: I will note that the second I bought all those token markers I had the issues with signing in and can confirm that this doesn't occur on other accounts. Hmm, come to think of it, that's when my problems started also - after purchasing several token markers during the GM Day sale.

Those of you who have open tickets can respond and include a  Console Log ( Chrome , Firefox ) from the time you attempt to connect. That might give the dev team more info to work on.

Like so? classifier.js:1 [Report Only] Refused to compile or instantiate WebAssembly module because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'self'". (anonymous) @ classifier.js:1 classifier.js:1 [Report Only] Refused to compile or instantiate WebAssembly module because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'self'". (anonymous) @ classifier.js:1 Show 1 more frame Show less The deferred DOM Node could not be resolved to a valid node. content_script.js:75 Rivet content_script initialised 21Third-party cookie will be blocked. Learn more in the Issues tab. widgets.js:1 You may have been affected by an update to settings in embedded timelines. See <a href="https://twittercommunity.com/t/deprecating-widget-settings/102295" rel="nofollow">https://twittercommunity.com/t/deprecating-widget-settings/102295</a>. &lt;a class=​"twitter-timeline" data-dnt=​"true" href=​"https:​/​/​twitter.com/​roll20app" data-widget-id=​"349515861498937344" data-twitter-extracted-i1710489896962486795=​"true"&gt;​Tweets by @roll20app​&lt;/a&gt;​ widgets.js:1 [Update] There have been recent updates to Embedded X Timelines and supported parameters. •For more information on what has changed visit: <a href="https://twittercommunity.com/t/embedded-timelines-update-parameters-support/177112" rel="nofollow">https://twittercommunity.com/t/embedded-timelines-update-parameters-support/177112</a> •Please submit feedback or report any bugs: <a href="https://twittercommunity.com/c/publisher/websites/" rel="nofollow">https://twittercommunity.com/c/publisher/websites/</a>

Aura said: Like so? classifier.js:1 [Report Only] Refused to compile or instantiate WebAssembly module because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'self'". (anonymous) @ classifier.js:1 classifier.js:1 [Report Only] Refused to compile or instantiate WebAssembly module because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'self'". (anonymous) @ classifier.js:1 Show 1 more frame Show less The deferred DOM Node could not be resolved to a valid node. content_script.js:75 Rivet content_script initialised 21Third-party cookie will be blocked. Learn more in the Issues tab. widgets.js:1 You may have been affected by an update to settings in embedded timelines. See <a href="https://twittercommunity.com/t/deprecating-widget-settings/102295" rel="nofollow">https://twittercommunity.com/t/deprecating-widget-settings/102295</a> . &lt;a class=​"twitter-timeline" data-dnt=​"true" href=​"https:​/​/​twitter.com/​roll20app" data-widget-id=​"349515861498937344" data-twitter-extracted-i1710489896962486795=​"true"&gt;​Tweets by @roll20app​&lt;/a&gt;​ widgets.js:1 [Update] There have been recent updates to Embedded X Timelines and supported parameters. •For more information on what has changed visit: <a href="https://twittercommunity.com/t/embedded-timelines-update-parameters-support/177112" rel="nofollow">https://twittercommunity.com/t/embedded-timelines-update-parameters-support/177112</a> •Please submit feedback or report any bugs: <a href="https://twittercommunity.com/c/publisher/websites/" rel="nofollow">https://twittercommunity.com/c/publisher/websites/</a> Yes, but in a&nbsp; Help Center Request . It's unlikely to be seen by a dev in a forum post. But is that log taken from the time and window where you experienced the problem?

Aura said: Hello! When I attempted to sign into edit my token markers post purchase, I keep getting hit by the "host offline" error on the 504. Is that normal? Were any of the token marker sets you purchased these? Simple &amp; Clean Token Markers V. 2.0 Cryptocartographer Token Markers: Combat Conditions Buffs Comprehensive Token Markers for Status Effects and Spells Sidequest Battlemaps: Status Markers

sirkerry said: Aura said: Hello! When I attempted to sign into edit my token markers post purchase, I keep getting hit by the "host offline" error on the 504. Is that normal? Were any of the token marker sets you purchased these? Simple &amp; Clean Token Markers V. 2.0 - Not sure about this set Cryptocartographer Token Markers: Combat Conditions Buffs Comprehensive Token Markers for Status Effects and Spells Sidequest Battlemaps: Status Markers &nbsp; All 3 of the bolded ones.

keithcurtis said: Aura said: Like so? classifier.js:1 [Report Only] Refused to compile or instantiate WebAssembly module because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'self'". (anonymous) @ classifier.js:1 classifier.js:1 [Report Only] Refused to compile or instantiate WebAssembly module because 'unsafe-eval' is not an allowed source of script in the following Content Security Policy directive: "script-src 'self'". (anonymous) @ classifier.js:1 Show 1 more frame Show less The deferred DOM Node could not be resolved to a valid node. content_script.js:75 Rivet content_script initialised 21Third-party cookie will be blocked. Learn more in the Issues tab. widgets.js:1 You may have been affected by an update to settings in embedded timelines. See <a href="https://twittercommunity.com/t/deprecating-widget-settings/102295" rel="nofollow">https://twittercommunity.com/t/deprecating-widget-settings/102295</a> . &lt;a class=​"twitter-timeline" data-dnt=​"true" href=​"https:​/​/​twitter.com/​roll20app" data-widget-id=​"349515861498937344" data-twitter-extracted-i1710489896962486795=​"true"&gt;​Tweets by @roll20app​&lt;/a&gt;​ widgets.js:1 [Update] There have been recent updates to Embedded X Timelines and supported parameters. •For more information on what has changed visit: <a href="https://twittercommunity.com/t/embedded-timelines-update-parameters-support/177112" rel="nofollow">https://twittercommunity.com/t/embedded-timelines-update-parameters-support/177112</a> •Please submit feedback or report any bugs: <a href="https://twittercommunity.com/c/publisher/websites/" rel="nofollow">https://twittercommunity.com/c/publisher/websites/</a> Yes, but in a&nbsp; Help Center Request . It's unlikely to be seen by a dev in a forum post. But is that log taken from the time and window where you experienced the problem? It is

did you get the same token markers? sirkerry said: Aura said: Hello! When I attempted to sign into edit my token markers post purchase, I keep getting hit by the "host offline" error on the 504. Is that normal? Were any of the token marker sets you purchased these? Simple &amp; Clean Token Markers V. 2.0 Cryptocartographer Token Markers: Combat Conditions Buffs Comprehensive Token Markers for Status Effects and Spells Sidequest Battlemaps: Status Markers

An Update, removed the support persons name to protect identities. :( " I did end up managing to reproduce this issue on my system as well and have made sure to escalated this to our development team. &nbsp; I will note that I believe a similar issue popped up maybe once or twice in the past which did require direct dev resolution to our database. To that end, I don't have an exact ETA on a fix for this particular issue. I've currently placed this ticket on hold and I'll let you know as soon as I hear back that this has been fixed!"

This is still occuring for me, it's starting to become painful, as I've had to hold off adding new status markers since the problem started a month ago.

They identified the issue apparently but have to prioritize other things on the site first before handling our issue it seems. This has pushed me to buy a vtt license elsewhere. Very disappointing.

Final update; I decided to pull my subscription from roll20. This entire process has been demoralizing.

This is extremely frustrating

Still not fixed.