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unable to purchase gift using select player option.

When trying to purchase a gift for some friends. I am choosing them in the list of people i have played with. then entering a name they know me by in the from field. when i click purchase an error pops up saying " The email you entered is not associated with a Roll20 account.". nothing i am using should use an email address. it should be linked to the user I'm sending to. and i know they are active cause i am in a game with them right this second.
Howdy! We'd love to look in to this, will you send in a Help Request if you haven't already?