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Why is there no "Log out of all devices" option?

Score + 13
I recently had a hack involved with another e-mail account from someone outside the US and then logged in to Roll20 and saw the default language had changed.  I don't know if this was something I did accidentally, a roll20 bug, or a person who had a password and identified another associated e-mail checking yet another site.  I looked for a "log out of all devices" option and there wasn't one.  I saw a forum for someone else requesting the same thing and saw you can e-mail roll20 and ask them to manually log you out of all devices.  Seems like a delay in handling a security issue, but whatever.  I sent the request, and the immediate response I got was, "Please confirm you're the account holder and this is the correct e-mail and we'll delete your account."  What the eff?!?!?!  I have thousands of dollars of purchases and active games on here.  I have no desire to delete my account and said as much.  Why is this such a difficult task to achieve?  This should absolutely be the a default security option for anyone running a website that encourages you to store payment information.
I will be the first to say that due to how it was flagged in the system, what I got was an automated response and once a human responded, I got the help I needed, so thanks to the Roll20 team.  That being said, I do feel like having this security feature should be a default option.
Oh, nuts. Yeah. On top of 2FA, this is something that should be standard just as well.
Good call on 2FA