Hello,
since last week, every single map that I try to load is blurry for atleast 5 minutes. Its only the map that is not loading, everything else is fine. This happens on every browser I tried (Chrome, firefox and edge) and turning hardware acceleration on / off doesn't fix it either. My connection is fine as well, I can watch twitch / youtube videos in 2k easily. I run Windows 11, if that matters.
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^ This is how it looks like
Hi Gragussy!
Sometimes this can be forced to load the high-res image by zooming all the way out and back in. It looks like you are not getting anything but the thumb image for some time. If the workaround doesn't work or is too cumbersome, the best bet is to load a page, capture a Console Log (Chrome, Firefox), and file a Help Center Request. That should give the devs the information they need to see what is going on.
In the meantime, other things to try:
Gauss said:
Hi Gragussy,
You wouldn't happen to be in Germany by chance?
I or rather the group I played in had the EXACT Same behaviour when we played yesterday. Blurry maps that took AGES to sharpen. Zooming out very far seemed to help. NON-Jumpgate Game! With Jumpgate Games this issue does NOT exist (at least for me).
And YES, all members of the Group except one are located in Germany... the otherone located in Switzerland...
Hi TheMarkus1204,
There was (is?) a problem in Germany that impacted Roll20 users yesterday. The Devs are aware of the issue although I don't know if there is anything they can do about it.
Gauss said:
Hi TheMarkus1204,
There was (is?) a problem in Germany that impacted Roll20 users yesterday. The Devs are aware of the issue although I don't know if there is anything they can do about it.
Hey Gauss,
Thanks for letting me know. Is there a way to look those up (similar to the pingdom site)?
Had we know that, we'd have used Discord or something else to play...
I have exact same issue, but it still remains. Playing is not really possible. It started last Week Wednesday. Only I have the Problem the rest of the group not. I am in Germany and the GM so I need to run the game.
Any insights why this is happening and how to solve, I tried already 4 different browser, deleted cookies and cache and everything. Had the same issue on my notebook so I think it must be on the Roll20 side, my account or the game itself.
Same here, also Germany. Mobile internet works alright - could this be an issue for Telekom users by chance?
Hey folks,
In our investigation we've found that this issue does seem to have a strong regional correlation to users located in Germany. For those we've been able to discern ISPs from, it has been "Deutsche Telekom" in reported cases thus far.
The exact cause of this is unknown but implies some interruption in the series of connections to access image data. As a shortened version:
Your Device <> Router <> ISP <> Image hosting
There are a variety of intermediary steps beyond what is above that help manage the communication between all these pieces to load images and maps. An interruption or slow down at any of them could result in this behavior.
Options we've seen have some success:
These are not surefire ways to resolve the issue, and your success may vary.
If issues persist, we would recommend reaching out to your ISP directly to see if they may have insight that they can provide on the nature of the issue. For reference, services that might have an impact on image related issues would be:
We are continuing to investigate from our end to find any solutions that we can from our end!
This is not the first time there have been issues with Deutsche Telekom. I seem to recall an even older incident,but can't find a link to it.
Gauss said:
Hi Gragussy,
You wouldn't happen to be in Germany by chance?
Yea I am from germany, and my internet provider is also telekom, like other users in this thread. I had a chat with the roll20 support, and using a VPN does indeed fix this issue.
