Names on the bottom disappearing/reappearing

I have names only and a couple of times my name has disappeared..I refresh and it's back, then it  goes away again. Then there's been a few instances where the game reloads on its own and then players who aren't even playing at that present moment (they played the week before) - their names with cards have popped up on the screen

Hi John,  Which Voice/Video option is your group using?  Is your group in regular Roll20 or Jumpgate?

regular Roll20.  I had Integrated voice and video which seems to be the default. I changed it to the legacy option and told players to do same to see if that remedies it..i have no idea. 

Whether it is Integrated, Legacy, or None is a Game Owner only setting, not player side.  If you are not using Voice/Video I suggest switching to "None", not Legacy. However, if you are using Voice/Video please let me know if that remedies the problem. It will identify if it is an issue with Integrated V/V.

You as a creator are the only one who can change this... If you change it to legacy, then all have to use legacy. If you change it to none, then none is used... This is a known bug, had it myself a few times... If you fix it to legacy or none, the avatars should be there again... John said: regular Roll20.  I had Integrated voice and video which seems to be the default. I changed it to the legacy option and told players to do same to see if that remedies it..i have no idea. 

I can tell for sure it IS an issue with Integrated V/V... switching Chat Tec DOES fix it... Gauss said: Whether it is Integrated, Legacy, or None is a Game Owner only setting, not player side.  If you are not using Voice/Video I suggest switching to "None", not Legacy. However, if you are using Voice/Video please let me know if that remedies the problem. It will identify if it is an issue with Integrated V/V.

TheMarkus1204 said: I can tell for sure it IS an issue with Integrated V/V... switching Chat Tec DOES fix it... Gauss said: Whether it is Integrated, Legacy, or None is a Game Owner only setting, not player side.  If you are not using Voice/Video I suggest switching to "None", not Legacy. However, if you are using Voice/Video please let me know if that remedies the problem. It will identify if it is an issue with Integrated V/V. OTOH, I have been using Integrated weekly since shortly after it was introduced, and haven't had a disappearing avatar issue. Not saying you haven't experienced it, just saying there might be something more to the issue.

Have experienced it multiple times and still do from time to time... And since it only happens with Integrated V/V this clearly is the cause. Help Center btw. only responded to switch Chat Tec back then... keithcurtis said: TheMarkus1204 said: I can tell for sure it IS an issue with Integrated V/V... switching Chat Tec DOES fix it... Gauss said: Whether it is Integrated, Legacy, or None is a Game Owner only setting, not player side.  If you are not using Voice/Video I suggest switching to "None", not Legacy. However, if you are using Voice/Video please let me know if that remedies the problem. It will identify if it is an issue with Integrated V/V. OTOH, I have been using Integrated weekly since shortly after it was introduced, and haven't had a disappearing avatar issue. Not saying you haven't experienced it, just saying there might be something more to the issue.

TheMarkus1204 said: Have experienced it multiple times and still do from time to time... And since it only happens with Integrated V/V this clearly is the cause. Help Center btw. only responded to switch Chat Tec back then... keithcurtis said: TheMarkus1204 said: I can tell for sure it IS an issue with Integrated V/V... switching Chat Tec DOES fix it... Gauss said: Whether it is Integrated, Legacy, or None is a Game Owner only setting, not player side.  If you are not using Voice/Video I suggest switching to "None", not Legacy. However, if you are using Voice/Video please let me know if that remedies the problem. It will identify if it is an issue with Integrated V/V. OTOH, I have been using Integrated weekly since shortly after it was introduced, and haven't had a disappearing avatar issue. Not saying you haven't experienced it, just saying there might be something more to the issue. Understandable, and I'm glad you have a consistent workaround. My point in bringing it up was that although it obviously is part of the cause, it might be a specific interaction—Integrated V&V when used with certain hardware or software. 

Hi Folks,  The Devs have restarted the Integrated V/V server. Please perform a hard refresh (Ctrl+R or Ctrl+F5 usually) and check to see if you are still having an issue (when you can grab one or more of your players to test). Please post if this has resolved things or if there is still a problem.