Please have the Gm file a request with those screenshots via <a href="https://help.roll20.net/hc/en-us/requests/new" rel="nofollow">https://help.roll20.net/hc/en-us/requests/new</a> Roll20 reacts quickly on those requests. as a fellow user i would reply: Can the Gm login correctly within a private browser window? If yes, it is a ‘one time’ glitch and you can at least play.