Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Storage Quota Exceeded Bug (Free Level)

My storage quota is currently listed as  -2864791.0 B,  and whenever I delete art assets/audio from my library my free space goes down.  It was on 40mb beforehand and now it is sat at 2mb.  I now have deleted everything not essential to my game and my storage usage has continue to increase rather than  decrease.     
1722954581
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Gammonator! Just to verify, when you are deleting audio, you are deleting it from My Audio, not from the game, correct? My Audio is where the files actually reside; the game merely has pointers to that data. Similarly, you are deleting from the "Recent Uploads" section of your Art Library, not from your folders? If you are deleting from the correct sources, but still not freeing up space, then your best bet is a  Help Center Request . They'll be able to look at your account and give you better answers.
Hey Keith, thanks for the quick response. Yes I have deleted from those sources, so I'll be sure to go to the Help Centre. Thanks for redirecting me.