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game disappeared - no response from roll20

2 weeks ago I was editing the maps for my game that i've been running for over a year. The next day, one of my players tries to log in and can't see the game. I refresh the map page i had been working on, and the screen goes blank. I go to view my games, there's nothing there. I spent the next half hour scrambling to make a new map for the session and submitted two bug reports. a week later, i still hadn't received any response and the game was still gone. so i submitted a third bug report. it's been a week now, still no response. i did not delete my game!! it disappeared!! i looked for troubleshooting articles but everything seemed to require you to be able to see the game somewhere but it absolutely does not exist!! i have all these files saved on my laptop so it's not the worst thing ever but really frustrating to not even get any response from a major glitch on the site.
1723707986

Edited 1723707996
Gauss
Forum Champion
Hi Kat M.,  Please PM me the ticket number(s), I will see what I can do to raise the issue with the Devs.
Hey Kat, Could you send me a PM containing the following info? - Links to your user profile - Old join links to games - The email address that you utilized to contact our support team From what has been described it seems like this may be a situation where you logged into a separate account. Normally this happens due to a typo at some point, but it can also happen in rare cases where two accounts get created at once and now you are accessing the secondary account. With this info I should be able to take a closer look.