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August 30 (10 months ago)

The game is stuck on the "Loading" screen.  It is black, my console is spitting out all kinds of errors.  I didn't change anything, turned off any add blockers.  In Firefox - this is what i'm stuck with 

I tested to see if it works on other browsers, and it works fine in Edge.  Any help would be amazing.


August 31 (10 months ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

Hi Bob!

Have you tried deleting cache and cookies? Usually if it works in one browser but not another, that can clear things up. You may want to log out and back in, for good measure.

Trying a private browsing window can also help eliminate any unexpected extension conflicts.

August 31 (10 months ago)

Hey Keith.  I have tried all of those, multiple times.  The amount of errors its spitting out and what they're saying makes me think its something more than that...but I have no idea what it could be.

September 06 (10 months ago)

Hi yes I'm also currently suffering this issue, I've done everything the instructions tell me to do i.e.: Turn off any extensions, refreshing, clearing my cookies and cache, and I use Firefox 130.0 (64-bit). It started to affect me yesterday sometime in the evening around 5 or 6pm est. I did just close and open my browser and it worked for a time, but the map started to erase part of an image I was using, and I tried to reload the screen and I was trapped again in the limbo. And I checked my other games as well and it seems to still be happening across all games. I even just made a new one just to be sure, and still nothing.

September 13 (10 months ago)

Hello -- also having this problem in 3 different browsers on a single machine. I've tried all of the help steps. There is a second computer in the house that loads no problem. My phone will also load the browser-based content, although it frequently says my session has expired. Not sure what to do. My console for Chrome says "Refused to load the script because it violates the following Content Security Policy directive." and "[Deprecation] Custom state pseudo classes have been changed from ":--grayscale-light-l-30" to ":state(grayscale-light-l-30)"