Acedus said: Sorry for the late reply. Just wanted to ask if I would still need to file a Help Center Request or if that won't be necessary since Roll20 team already responded? If a team member has responded in-thread, particularly with a statement that action is being taken, it usually means that they have created a ticket internally. It's probably not necessary . If a team member responds "It's a known issue, but we have no timeline on a fix", then yes, file the report to help show how widespread an issue is.