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Can't see or hear others on new PC

My new windows 11 pc, cannot see or hear others. I tried just about every setting. And only see my friends Avatar.

We tried Google Meet and audio and video worked fine, so it must be roll20 specific. Anything obvious im forgetting? 

January 12 (1 month ago)

Edited January 12 (1 month ago)
vÍnce
Pro
Sheet Author

This might help Andrew;
https://help.roll20.net/hc/en-us/articles/360039223594-Integrated-Voice-and-Video-Troubleshooting#VideoandVoiceChatTroubleshooting-CheckMySettings

I know that one issue that gets many people is a browser permission prompt that may come up when you first load the vtt.  Obviously you have to "allow".

Yeah, i went through that article before posting here. oh well. thanks anyway

January 12 (1 month ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

I had a player who had a similar issue. A background program would not let go of the microphone for some reason. Do you get the issue after a fresh reboot?

Yeah, none of that worked. My old PC performed very poorly on Roll20, so I was excited for the new one. Now I guess I can't play at all.

I suppose I can just play without video as I was doing on my crappy PC. And just have everyone join google-meet and mute audio on roll20 as a workaround.

January 13 (1 month ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

Have you tested in a private browsing window or a different browser? Clearing cache and cookies?

Another thing to try is to capture a Console Log (Chrome, Firefox) from when you try to make the connection and use it to file a Help Center Request. They may be able to determine what is blocking you. This is not a widespread issue, so hopefully there is something specifc that is blocking you, that can be addressed.