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Can't use any Animated Token

Hello there was a problem during my session, I could not see the animated tokens that I placed other than with the CTRL S command. They were invisible otherwise, does anyone know what to do?

January 22 (1 week ago)
Gold
Forum Champion

Were these animated tokens..... 

That you bought in Roll20 Marketplace and was in your Purchases?

That you uploaded previously, and they were working before? 

Or new animated GIF's that you're trying to upload from your computer to the Roll20 tabletop and it's not finishing the conversion?


Gold said:

Were these animated tokens..... 

That you bought in Roll20 Marketplace and was in your Purchases?

That you uploaded previously, and they were working before? 

Or new animated GIF's that you're trying to upload from your computer to the Roll20 tabletop and it's not finishing the conversion?


Those are assets obtained on the Roll20 Marketplace via the Pro subscription



January 23 (1 week ago)
Lily
Plus

Just want to report I'm having the same issue. I switched my game from Jumpgate to Legacy and it seems to have fixed the problem for now, but I can't see my Roll20 Marketplace animated assets in Jumpgate for some reason (animated graphics is on and play button is active).

January 23 (1 week ago)

This seems to be an issue with Jumpgate and Firefox. I am having this same issue as well. But animated tokens do seem to work in Chrome.

January 23 (1 week ago)
Gold
Forum Champion

Anyone experiencing this, if you can please report it to Roll20 Help Center with the details

https://help.roll20.net/hc/en-us/requests/new

With the influx of multiple matching reports, this sounds like a bug has come up and your Help Center report could help the Dev Team to address it

January 23 (1 week ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

I have also made a report of this and directed attention to this thread.

January 23 (1 week ago)
Jeff L.
Roll20 Team

Hi folks, we have confirmed this issue with some animations not displaying on the Tabletop in Firefox, and are currently investigating the possible cause.  We hope to have a fix released as soon as possible.  Thanks for the reports!

January 23 (1 week ago)
Jeff L.
Roll20 Team

Quick update here: This issue should be resolved now, apologies for the interruption and thanks again for the reports!