Journal and Maps deleted.

Hey,
I just tried to load the lobby for my Tomb of Annihilation campaign. (The name of the lobby is just that, "Tomb of Annihilation") However when I tried to load in it gave me the error code: NEP:-Nj8fii13tbz1yKT0yk1 and then loaded endlessly. In addition to that every item in the lobby seems to have been deleted. A few minutes later I opened the lobby again, this time around the lobby loaded, but again everything had been deleted. The journal as well as maps. Or it at least will not appear in the sidebar/on the maps.

Thanks a lot for any support.

Duck

Hi Ducc, 

Your best bet is to contact Roll20 via the Help Center as this forum is primarily for community support. They should be able to help. 

Ah got it, I'll do that then. Thanks a lot

I just wanted to echo that this has just happened to me as well.  Inexplicably all in-game content has been removed.  There was an error message that displayed the first time I tried to connect, and that's it.  I'm devastated.  

Hi Jon North, 

Your content is not gone forever. Roll20 maintains multiple backups of your games. 

Please contact Roll20 via the Help Center and they will get you squared away. 

Jon North said:

I just wanted to echo that this has just happened to me as well.  Inexplicably all in-game content has been removed.  There was an error message that displayed the first time I tried to connect, and that's it.  I'm devastated.  

Hey! I contacted the roll20 support directly and they were able to get my game back very quickly. Have you tried opening a ticket? They might be able to help you.