Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Bug with the Jukebox in Firefox : stuck at 0:00/0:00

1743436583

Edited 1743436657
Hi, I'm the DM in a game. When pressing the Play button on any music or playlist in the Jukebox, the player opens, but no music plays and the track shows a timecode of 0:00 / 0:00. However, my players are able to hear the music. Same if I'm trying to play a track in the "Add track" panel. And same with musics I have uploaded myself. Although I can see in this case the "wave shape" of the music, it is stuck at 00:00 / 00:00. System: Web Browser Name & Version : Firefox 136.0.3 Operating System : Windows 11 Javascript is enabled Antivirus software: only Windows Defender Extensions = Traffic Light, uBlock Origin, Consent-o-Matic => both Roll20 and soundcloud have been whitelisted Additional information: when using Roll20 in Chrome, the music has been working mostly. The same problem happened in the middle of a session, but now it has been working again. I have been following the steps from your "Solving Technical Issues", it didn't change anything. You can find the Console Log hereafter.
1743437019

Edited 1743437051
Console Log from Firefox JQMIGRATE: Logging is active jquery.migrate.js:20:10 La mise en page a été forcée avant le chargement complet de la page. Si les feuilles de style ne sont pas encore chargées, cela peut provoquer un flash de contenu non stylisé. jquery-1.9.1.js:9392:14 Content-Security-Policy : Les paramètres de la page ont empêché l’exécution d’un gestionnaire d’évènement (script-src-attr) car il enfreint la directive suivante : « script-src 'self' 'unsafe-eval' 'nonce-cknfy0kHB0rim25W' 'nonce-1gE7CW9IYeGgfqI7' 'nonce-YJlmFSc4IXr0fTNm' <a href="https://cdn.roll20.net" rel="nofollow">https://cdn.roll20.net</a> blob: <a href="https://www.datadoghq-browser-agent.com" rel="nofollow">https://www.datadoghq-browser-agent.com</a> <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net https://*.demiplane.com <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://apis.google.com" rel="nofollow">https://apis.google.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> https://*.sentry-cdn.com <a href="https://www.googletagmanager.com" rel="nofollow">https://www.googletagmanager.com</a> https://*.refiner.io https://*.maze.co » 3 jquery-1.9.1.js:1444:7 Content-Security-Policy : Les paramètres de la page ont empêché l’exécution d’un gestionnaire d’évènement (script-src-attr) car il enfreint la directive suivante : « script-src 'self' 'unsafe-eval' 'nonce-cknfy0kHB0rim25W' 'nonce-1gE7CW9IYeGgfqI7' 'nonce-YJlmFSc4IXr0fTNm' <a href="https://cdn.roll20.net" rel="nofollow">https://cdn.roll20.net</a> blob: <a href="https://www.datadoghq-browser-agent.com" rel="nofollow">https://www.datadoghq-browser-agent.com</a> <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net https://*.demiplane.com <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://apis.google.com" rel="nofollow">https://apis.google.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> https://*.sentry-cdn.com <a href="https://www.googletagmanager.com" rel="nofollow">https://www.googletagmanager.com</a> https://*.refiner.io https://*.maze.co » 3 jquery-1.9.1.js:1450:6 CAMPAIGN ID: 9993687 startjs:32:9 entryTypes layout-shift ignoré, car non pris en charge. totallyNotAnalytics.bundle.0b0315b0b7c02de1e0c7.js:3:29129 entryTypes longtask ignoré, car non pris en charge. totallyNotAnalytics.bundle.0b0315b0b7c02de1e0c7.js:3:29244 WebRTC: RTCIceServer.url is deprecated! Use urls instead. vtt.bundle.605e8c618cac285bc778.js:4031 WebRTC: RTCIceServer.url is deprecated! Use urls instead. vtt.bundle.605e8c618cac285bc778.js:4031 WebRTC: RTCIceServer.url is deprecated! Use urls instead. vtt.bundle.605e8c618cac285bc778.js:4031 downloadable font: Glyph bbox was incorrect (glyph ids 5 6 7 8 9 10 13 15 16 17 18 19 20 21 22 23) (font-family: "fontello" style:normal weight:400 stretch:100 src index:0) source: data:application/x-font-woff;charset=utf-8;base64,d09GRgABAAAAABx0ABEAAAAALOgAAQAAAAAAAAAAAAAAAAAAAAAAAAAAAABGRlRNAAABgAAAABwAAA … S7gAyFJYsQEBjlm5CAAIAGMgsAEjRCCwAyNwsgQoCUVSRLMKCwYEK7EGAUSxJAGIUViwQIhYsQYDRLEmAYhRWLgEAIhYsQYBRFlZWVm4Af+FsASNsQUARAABUW4Y5gAA USING WEBGL ACCELERATION... vtt.bundle.605e8c618cac285bc778.js:51469:8560 WEBGL STARTUP SUCCESS vtt.bundle.605e8c618cac285bc778.js:51469:8999 You are running a development build of Vue. Make sure to use the production build (*.prod.js) when deploying for production. vue.esm-browser.js:12580:15 Loading Custom character sheets. vtt.bundle.605e8c618cac285bc778.js:51530:36526 Activating Jumpgate/Legacy Bridge vtt.bundle.605e8c618cac285bc778.js:6210:46257 WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. vtt.bundle.605e8c618cac285bc778.js:38166:10989 BJS - [19:00:32]: Babylon.js v7.10.2 - WebGL2 vtt.bundle.605e8c618cac285bc778.js:42215:18203 WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. vtt.bundle.605e8c618cac285bc778.js:39:2988 tuts loaded tutorial_tips.js:7:10 URI invalide. Le chargement de la ressource média&nbsp; a échoué. editor Échec du chargement pour l’élément &lt;script&gt; dont la source est « <a href="https://bat.bing.com/bat.js" rel="nofollow">https://bat.bing.com/bat.js</a> ». editor:1:1 Content-Security-Policy : Les paramètres de la page ont empêché l’exécution d’un script (script-src-elem) à l’adresse <a href="https://bat.bing.com/bat.js" rel="nofollow">https://bat.bing.com/bat.js</a> car il enfreint la directive suivante : « script-src 'self' 'unsafe-eval' 'nonce-cknfy0kHB0rim25W' 'nonce-1gE7CW9IYeGgfqI7' 'nonce-YJlmFSc4IXr0fTNm' <a href="https://cdn.roll20.net" rel="nofollow">https://cdn.roll20.net</a> blob: <a href="https://www.datadoghq-browser-agent.com" rel="nofollow">https://www.datadoghq-browser-agent.com</a> <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net https://*.demiplane.com <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://apis.google.com" rel="nofollow">https://apis.google.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> https://*.sentry-cdn.com <a href="https://www.googletagmanager.com" rel="nofollow">https://www.googletagmanager.com</a> https://*.refiner.io https://*.maze.co » gtm.js:228:483 Content-Security-Policy : Les paramètres de la page ont empêché l’exécution d’un script intégré (script-src-elem) car il enfreint la directive suivante : « script-src 'self' 'unsafe-eval' 'nonce-cknfy0kHB0rim25W' 'nonce-1gE7CW9IYeGgfqI7' 'nonce-YJlmFSc4IXr0fTNm' <a href="https://cdn.roll20.net" rel="nofollow">https://cdn.roll20.net</a> blob: <a href="https://www.datadoghq-browser-agent.com" rel="nofollow">https://www.datadoghq-browser-agent.com</a> <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net https://*.demiplane.com <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://apis.google.com" rel="nofollow">https://apis.google.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> https://*.sentry-cdn.com <a href="https://www.googletagmanager.com" rel="nofollow">https://www.googletagmanager.com</a> https://*.refiner.io https://*.maze.co » gtm.js:191:229 Avertissements de cookies 13 GPU tier: 2 vtt.bundle.605e8c618cac285bc778.js:6864:18342 Content-Security-Policy : Les paramètres de la page ont empêché l’exécution d’un script intégré (script-src-elem) car il enfreint la directive suivante : « script-src 'self' 'unsafe-eval' 'nonce-cknfy0kHB0rim25W' 'nonce-1gE7CW9IYeGgfqI7' 'nonce-YJlmFSc4IXr0fTNm' <a href="https://cdn.roll20.net" rel="nofollow">https://cdn.roll20.net</a> blob: <a href="https://www.datadoghq-browser-agent.com" rel="nofollow">https://www.datadoghq-browser-agent.com</a> <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net https://*.demiplane.com <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://apis.google.com" rel="nofollow">https://apis.google.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> https://*.sentry-cdn.com <a href="https://www.googletagmanager.com" rel="nofollow">https://www.googletagmanager.com</a> https://*.refiner.io https://*.maze.co » 2 gtm.js:802:429 Cette page est en mode de compatibilité (quirks). La mise en page peut en être affectée. Pour le mode standard, utilisez « &lt;!DOCTYPE html&gt; ». vtt.bundle.605e8c618cac285bc778.js:2639:4271 Content-Security-Policy : Les paramètres de la page ont empêché l’exécution d’un script intégré (script-src-elem) car il enfreint la directive suivante : « script-src 'self' 'unsafe-eval' 'nonce-cknfy0kHB0rim25W' 'nonce-1gE7CW9IYeGgfqI7' 'nonce-YJlmFSc4IXr0fTNm' <a href="https://cdn.roll20.net" rel="nofollow">https://cdn.roll20.net</a> blob: <a href="https://www.datadoghq-browser-agent.com" rel="nofollow">https://www.datadoghq-browser-agent.com</a> <a href="http://cdn.inspectlet.com" rel="nofollow">http://cdn.inspectlet.com</a> https://*.googlesyndication.com https://*.doubleclick.net https://*.demiplane.com <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://apis.google.com" rel="nofollow">https://apis.google.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a> https://*.sentry-cdn.com <a href="https://www.googletagmanager.com" rel="nofollow">https://www.googletagmanager.com</a> https://*.refiner.io https://*.maze.co » gtm.js:191:229 Un accès partitionné à un cookie ou au stockage a été fourni à « <a href="https://www.googletagmanager.com/static/service_worker/53k0/sw_iframe.html?origin=https%3A%2F%2Fapp.roll20.net" rel="nofollow">https://www.googletagmanager.com/static/service_worker/53k0/sw_iframe.html?origin=https%3A%2F%2Fapp.roll20.net</a> » car il est chargé dans le contexte tiers et le partitionnement d’état dynamique est activé. sw_iframe.html:15:769 asm.js type error: Asm.js optimizer disabled because no suitable wasm compiler is available ffmpeg-worker-webm.3.js unreachable code after return statement ffmpeg-worker-webm.3.js:153:13434 unreachable code after return statement ffmpeg-worker-webm.3.js:164:111618 unreachable code after return statement ffmpeg-worker-webm.3.js:183:15521 unreachable code after return statement ffmpeg-worker-webm.3.js:187:17707 unreachable code after return statement ffmpeg-worker-webm.3.js:187:19503 unreachable code after return statement ffmpeg-worker-webm.3.js:189:21300 unreachable code after return statement ffmpeg-worker-webm.3.js:190:21238 unreachable code after return statement ffmpeg-worker-webm.3.js:194:17923 unreachable code after return statement ffmpeg-worker-webm.3.js:194:39368 unreachable code after return statement ffmpeg-worker-webm.3.js:197:71234 Cette page est en mode de compatibilité (quirks). La mise en page peut en être affectée. Pour le mode standard, utilisez « &lt;!DOCTYPE html&gt; ». .lp Starting up WEB WORKER sheetsandbox.bundle.js:3296:10 Starting up WEB WORKER sheetsandbox.bundle.js:3296:10 Roll20 Kingmaker Module log| kScaffold Loaded sheetsandbox.bundle.js:209:13 Player -MUINtvHgnjjSbCKW1V_ is offline... vtt.bundle.605e8c618cac285bc778.js:7078:81787 Player -Ml4p6_ijAgwOLqRie7b is offline... vtt.bundle.605e8c618cac285bc778.js:7078:81787 Player -MlGHEsn-YJuTT96PYFL is offline... vtt.bundle.605e8c618cac285bc778.js:7078:81787 Player -Mm4m3E8l2Wfq-v2oEmU is offline... vtt.bundle.605e8c618cac285bc778.js:7078:81787 Player -Mm8hZw0KiUKDESx9pyD is offline... vtt.bundle.605e8c618cac285bc778.js:7078:81787 Firebase Online vtt.bundle.605e8c618cac285bc778.js:51441:14979 Scheduled automatic refresh of OAuth token vtt.bundle.605e8c618cac285bc778.js:57:16480 WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. vtt.bundle.605e8c618cac285bc778.js:39:2988 Ce site semble utiliser un effet de positionnement lié au défilement. Cet effet pourrait ne pas fonctionner correctement avec le défilement asynchrone. Consultez <a href="https://firefox-source-docs.mozilla.org/performance/scroll-linked_effects.html" rel="nofollow">https://firefox-source-docs.mozilla.org/performance/scroll-linked_effects.html</a> pour obtenir davantage de détails ou discuter des outils et des fonctionnalités liés. editor marked(): mangle parameter is enabled by default, but is deprecated since version 5.0.0, and will be removed in the future. To clear this warning, install <a href="https://www.npmjs.com/package/marked-mangle" rel="nofollow">https://www.npmjs.com/package/marked-mangle</a> , or disable by setting `{mangle: false}`. vtt.bundle.605e8c618cac285bc778.js:38076:165064 marked(): headerIds and headerPrefix parameters enabled by default, but are deprecated since version 5.0.0, and will be removed in the future. To clear this warning, install&nbsp; <a href="https://www.npmjs.com/package/marked-gfm-heading-id" rel="nofollow">https://www.npmjs.com/package/marked-gfm-heading-id</a> , or disable by setting `{headerIds: false}`. vtt.bundle.605e8c618cac285bc778.js:38076:165970 Download the Apollo DevTools for a better development experience: <a href="https://addons.mozilla.org/en-US/firefox/addon/apollo-developer-tools/" rel="nofollow">https://addons.mozilla.org/en-US/firefox/addon/apollo-developer-tools/</a> vtt.bundle.605e8c618cac285bc778.js:34320:38927
1743449602

Edited 1743449620
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Menovan! Whenever this happens to me (too often), I find that reloading the game can often clear up the track 00:00 length bug.
1743493279

Edited 1743493337
Hi, Unfortunately, that was my very first reaction when it happened, and it didn't solve the issue. Neither has turning the computer off and on again. Several days and a Support Request later, it still doesn't work, thus me posting about it here.
1743493927
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hmm. You could also try deleting your browser cache. There may be bad or stale data keeping the file from being found.
Yep, I already tried all the steps from the "Solving Technical Issues" page, including clearing the data for Roll20 &amp; Soundcloud, turning off the extensions and turning off Windows Defender. No effect.
1743524214
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Is it one track, or any track?
Any track.
1743560756
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hmm. Have you tried running in an incognito (private browsing) window? And have you heard anything from the support team?
1743621313

Edited 1744288444
I've tried the private browsing now that you suggested it. No change, I cannot get the Jukebox to work on Firefox. What's weird to me is that it works on Chrome... for a while. Now it has been 2 sessions in a row that I ran on Chrome, where the music works in the beginning, then after a while, I switch music and it's stuck at 0:00 / 0:00. Reloading the game hasn't helped when it happened mid-session. The second time it happened was yesterday. Today I checked, the Jukebox works again on Chrome. I haven't thanked you yet for trying to help, so: thank you, I truly appreciate it. And no news from the support team so far.
I got an answer from the support team, and I ran a few more tests for them: Private browsing on Firefox : no change, music doesn't load (as a DM or as a player). Reloading the page never helps. Different browser : Chrome, it works a bit better, sometimes the music loads, sometimes it doesn't. Reloading the page sometimes help. Because of that, I suspected the issue might be related to Firefox parameters, but changing them (Privacy, hardware acceleration, etc.) didn't solve the issue. Clear cache, cookies and fully refresh session in Firefox : no change. Using a VPN (I usually don't use one) : I used a VPN with a US server, and it worked ! The music loaded and played as normal. What's surprising is that I'm in EU (Finland) and didn't have this issue before. I have the same internet provider as before. My players are in the same country, one of them is on the same network, and they hear the music when I click on it. Even more surprising : using another computer on the same network, I can load and play the music without VPN. Changing my DNS : I tried Google Public DNS and Cloudflare 1.1.1.1, no change. I disabled Firewall and Antivirus, no change. I don't really know what to take out of all of this. The Jukebox sometimes work on Chrome without VPN, but never works on Firefox without VPN. It always works on the same network with another device, with Firefox and without VPN. But a VPN solves the issue on Firefox on my main device. Any idea on what could be happening ? I'm outside of my knowledge zone here...
1744380722
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hmm. You're definitely out of my wheelhouse here as well. I'll see if I can direct some Smart People this way.
1744384802
The Aaron
Roll20 Production Team
API Scripter
What operating system are you using?&nbsp; From the symptoms, this sounds like some sort of networking/routing configuration on that computer.&nbsp; That's really outside my expertise, but maybe we can come up with some more things to try...
I'm using Windows 11.