Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

My Jumpergate game chat archive is missing.

1746454201

Edited 1746463227
Pro
I can't see the chat log for my D&D campaign created with Jumpgate. When I click the button to check the chat archive, I can see the page numbers, but the pages are empty. This issue is not limited to this session; another Jumpgate D&D campaign is experiencing the same problem. However, Jumpgate campaigns that use custom sheets are working fine. Both sessions have the following in common: they were created using official D&D adventure modules (each using RotF and CoS), they use the API, they are set to support both 2014 and 2024 D&D sheets, and they use Jumpgate. Is anyone else having the same issue? Since this is a text-based online campaign, this problem is extremely critical. I really hope this issue gets fixed soon. + I found out that this error happens when you use the D&D 2024 version and the 2014 version sheets together. It works fine when you use just one, but when you use both, the chat archive doesn't work.
1746465488
Gold
Forum Champion
I recommend you report that to Roll20 Help Center, Create a Help ticket, and give them that information as clearly as possible (the part you Edited and added, says it perfectly well) and include your screenshot.&nbsp; <a href="https://help.roll20.net/hc/en-us/requests/new" rel="nofollow">https://help.roll20.net/hc/en-us/requests/new</a> That will help the Roll20 Team to track the issue. Over here on the forums it's pretty much just Community members replying.&nbsp;
I just sent in a help center request.&nbsp; It is not just the jumpgate games it is all of by current games.&nbsp; Recommend that anyone seeing this send in a help center request to let them know that it is not just isolated incidences.
Hey folks! Sorry for the trouble here - we're looking to get out a hotfix for this as soon as we can (hopefully in the next hour or so). Thanks in advance for your patience!
OK the fix was just deployed for this a few minutes ago. Please don't hesitate to let me know if you run into anything else. Thanks again everyone!
OMG that was really fast and reliable! Thank you!