Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Tokens not Showing after Logging in

Hey, when we log into our game the tokens do not show up, only the bars and the name underneath them - and sometimes even the map fails to load at all. Only when the GM moves us to another map and back again the issue is resolved. Additionally sometimes the dynamic lightning from the previous map gets ported over,. I don't know if this has to do with anything or if it is a separate issue.
1749397428
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Ignis Fatuus! Assuming that all players are experiencing the issues, rules out my first suggestion (deleting cache and cookies), but it might be worth a try. Another possibility is that the owner of the images deleted them from their image library, which could cause appearance failures in the game as image caches eventually time out. Assuming the images are still in the library, and all players are experiencing the issues, I would suggest capturing a  Console Log ( Chrome , Firefox ) and filing a  Help Center Request  for dev-level investigation.