YOU BROKE IT

Amanda/Bama said: Look, I'm gonna look like a total bitch karen here, but I'm so frustrated I don't even care. WTF, Roll20? I loved you for years. I've played thousands of hours. I've even subscribed a few times. But the last time I subscribed with Jumpsite, you REFUSE to get me a battle map. Refuse.  I'm so pissed I could spit. I've been struggling with this for weeks. I was fine until I gave you money. Then, instead of making things better, they got SO MUCH WORSE. My battle map is a black screen. This affects both me and my players.  I'm not asking for help. We're beyond that. I'm taking my games somewhere else. And honestly, I SUCK at technology, so my asking for help would just frustrate you. (It flashes that the "OGL is now fixed" or something like that before it breaks my shit? And I understand that "breaks" isn't a word techies understand; and that OGL isn't the right set of letters, and "fixed" isn't the correct thing, but fuck it, and and fuck you. You can figure it out on your own.)  Hey Amanda! My apologies you've run into so many troubles, I know players staring at a black screen can drive a session to a wildly undesirable halt. If you ever change your mind about leaving, or just want to consider staying: Please feel free to drop me a DM with a link to the game you're talking about, I'd be happy to ask a member of the team to take a look at it and see what else we can do to get your games back up and running!

Hultz (Keeper of Secrets) said: Another broken thing is now when sometimes if I change maps mid game the screen goes black and sometimes even causes my machine to reboot! At first I thought it was something to with Firefox so I changed to Chrome. It worked for one day then started the same behavior. I am using Jumpgate and the 2014 character sheet.    Your entire machine? Oh dear! Have you reached out to the Help Center yet? We would really love to hear more about this so we can look into it properly, with an issue that severe. If you end up reaching out/have already reached out, will you DM me the ticket number so I can help make sure that reaches the right team?