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1751667612
Brett H.
Permalink for 12421782 Quote
Been on a hiatus but still got charged for Roll20. Decided to log into my account and found the password changed. Wanting to start a new game but can't access all my purchased content. Tried to reset my email and it doesn't even recognize that I have an account. Anybody know what to do beyond support emails?
1751668668
Andrew R.
Pro
Sheet Author
Permalink for 12421789 Quote
It’s mostly community help here. You should use the Help Center and Send a request to get Roll20 staff attention and a ticket to track your issue.
1751669798
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 12421800 Quote
Hi Brett! I'll also see what I ca n do to direct attention to this. Note that you will likely be contacted off-forum or at least have the issue resolved off-forum. Account issues are never handled in public space, for privacy reasons. Also, I't an American holiday right now, just before the weekend. There might not be an immediate response.
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