Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×

HELP! Legacy dnd game is not loading!

My legacy dnd game is not opening, I have aloooot of character sheets and my characters there, npcs, handouts, everything, and my game is not opening. I cleared the cookies already from my firefox and rebooted my PC. Plz help.
1767742269

Edited 1767744984
please if anyone can join tell me, is not working for me, is eternal loading and not joining.
1767742625
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Rumble BR! First: don'e panic. Roll20AM keeps backups and can help you load an earlier version if the trouble is serious enough. There's a couple of things to try, or you can jump right to a  Help Center Request , and get dev help rather than community help. The most common cause of a game refusing to load is something on the last page you viewed is too complex or is somehow corrupted. To get around this, create a  Dummy Account . Invite that account to play and then promote it to GM. Often the new account is set to a different page and can load just fine. In that case you can try deleting, renaming or even loading the problem page and simplify it. Another possibility is corruption. You can try making a backup copy (you can choose to make a legacy backup of a legacy game. You might be able to open the duplicate if the act of copying corrects whatever corruption might have existed. In that case, the easiest solution is to just make that your new game. Third, is try loading under a private browsing/incognito window, just in case the problem lies with a browser extension. Last, try a different computer if you have access to one. (This last is more diagnostic, than a fix, since you don't want to buy a new PC just to run Roll20 If none of those work, I'd grab a  Console Log ( Chrome , Firefox ) and file a  Help Center Request .
1767742762
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
One thing you should absolutely do is immediately delete that invite. Never post an invite to your game publicly. Send it by email or DM. That is an open door to vandalism. However, I did click on it, and got a Not Authorized error. That is not normal for an invite.
1767743138
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Also, I've just seen that several users are reporting that Roll20 is "down" for them. Can you open ANY game? Or create a new one and open that?
1767743383
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Red banner up top (time of writing) indicates that this may very well be your issue.
I am also having this issue
I am also having this issue and my game starts in 1 hour
As Keith mentioned, the team is looking into a current issue with game loading at the moment. When we are all set, we will take that big red banner down at the top and I'll come back here to report we're clear! 
Yeah, I am having problems for join my friend's games too, is kinda annoying... Sorry!
Nothing to apologize for, RumbleBR! We're hoping to get this fixed soon and we appreciate the patience! :) 
I am affected still by it. Any solution to fix the issue?
We're still monitoring the issue, but if you're currently affected, we recommend making a copy of your game and seeing if the copy will load for you and your players! (It should, we've gotten reports of this workaround working!!) 
The copy is working but we prefer the old roll 20, without the jumpgate. Any news about how fix this problem?
1767751195
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
RumbleBR said: The copy is working but we prefer the old roll 20, without the jumpgate. Any news about how fix this problem? You can copy Legacy to Legacy. You just have to specify during the copy.
Same problem here.
I am also having this problem with 2 games.