Beneos Battlemaps map resolution

I purchased the Beneos Battlemaps maps but when I insert the animated maps in all the layers, therefore also in the map layer, even those in 4k, they always appear blurry. How should I set roll20 to see them clearly? I noticed this because in the package there are also non-animated images and those have a sharp resolution while the animated ones are not.

Mauro D. said: I purchased the Beneos Battlemaps maps but when I insert the animated maps in all the layers, therefore also in the map layer, even those in 4k, they always appear blurry. How should I set roll20 to see them clearly? I noticed this because in the package there are also non-animated images and those have a sharp resolution while the animated ones are not. Hi Mauro! I would suggest experimenting with some of the settings in the Graphics panel of the in-game settings tab. Many of those control resolution and animation performance. I have not worked extensively enough with them to give worthwhile advice, though.

Thanks Keith Curtis, I've already maxed out all the graphics settings. If you can think of anything else, I'm here. Do you think I should open a ticket with Roll 20 to get a refund?

Hi there Mauro,&nbsp; I have some hunches on this and want to investigate. I'm doing some testing. Can you tell me a link to the exact Roll20 Marketplace product that you're seeing this issue? Beneos Battlemaps has a LOT!&nbsp; <a href="https://marketplace.roll20.net/browse/publisher/1852/beneos-battlemaps" rel="nofollow">https://marketplace.roll20.net/browse/publisher/1852/beneos-battlemaps</a>

I test this set, and I see the issue exactly as Mauro described it in the 1st post.&nbsp; <a href="https://marketplace.roll20.net/browse/set/39966/amber-temple-curse-of-strahd-animated-battlemaps" rel="nofollow">https://marketplace.roll20.net/browse/set/39966/amber-temple-curse-of-strahd-animated-battlemaps</a> The same issue as Mauro described in the 1st post is equally present in all Roll20 Settings combinations.&nbsp; I used ALT-drag to be sure to drop the Roll20 Marketplace Assets (Animated webm version, and corresponding Nonanimated png version) in original resolution.&nbsp; I chose from Beneos Battlemaps a sample test map with floor details and clear lines of detail, to be able to compare sharpness and blur. keithcurtis said: I would suggest experimenting with some of the settings in the Graphics panel of the in-game settings tab. Many of those control resolution and animation performance. I have not worked extensively enough with them to give worthwhile advice, though. I tested it on Chrome and Firefox, with the following settings:&nbsp; Image Texture Resolution Auto Image Texture Resolution Max Max FPS 60 Max FPS Uncapped Enable Performance Enhancements ON Enable Performance Enhancements OFF

Screenshot with Markups by-me,&nbsp; The purpose is to compare on equal footing (animated version looking for blur issues; still version for comparison), the same map design, both versions are labeled as "4k". The animated map is somewhat blurry and lost details (although still looks great if you're not visually critical with an eye for details). The still nonanimated version of the same map is much sharper, perfectly sharp, and really shows you what you're missing on the blurred animated version.&nbsp; Screenshot comparison, TOP map is animated, Bottom map is the still version.

Possible bug, IDK?&nbsp; med.webm&nbsp; The animated version only ever serves med.webm&nbsp; It never serves max.webm or original.webm I do not know if they exist, I don't know if their lack of existance is a bug or intended.&nbsp; IF roll20's transcode process is meant to generate thumb, med, max, and original files ---- it appears that only med exists. That could be the source of the entire issue, if this is a bug or missing asset file or transcoding issue.&nbsp; In more plain language it's showing me the "Medium" resolution version of the animation even when you use 100% zoom or 250% zoom or right-click Open Image In New Tab. Even with Max Image Texture and Uncapped FPS settings.&nbsp; Like I really don't know, maybe Roll20 only intends to serve "Med" to save bandwidth or something, but that is not to my awareness if so? My prior understanding (could be wrong) is that Roll20 would create med, max, and original size (even for animations which transcode into webm format), as they do for still images (which transcode into png). If this is correct then maybe there's a bug, whether in the Marketplace, the product line, or the VTT.&nbsp; For illustration purposes of how to find-out it is med.webm

If it's naught to do with "med.webm" then...&nbsp; And it's naught to do with Roll20 Graphics Settings that users can adjust (Image Texture Res, FPS, performance enhancements, etc)....&nbsp; And it's naught to do with stretching the image (out of pixel alignment, out of aspect ratio, out of original dimensions)....&nbsp; Then it can be just Roll20's transcode settings giving the blur effect on the animation. This is a possible thing. Blur/Sharpness can be part of the transcode conversion process.&nbsp; Here is the Roll20 Help Center page describing their transcode process in general terms (it doesn't tell their exact settings):&nbsp; <a href="https://help.roll20.net/hc/en-us/articles/360037256634-Best-Practices-for-Files-on-Roll20" rel="nofollow">https://help.roll20.net/hc/en-us/articles/360037256634-Best-Practices-for-Files-on-Roll20</a>

My hope is, if Roll20 can please look into whether animated Beneos Battlemaps from Roll20 Marketplace when dropped onto the VTT and viewed at 100% zoom or 250%, are properly serving the highest possible resolution of the webm?&nbsp;

Mauro D. said: Thanks Keith Curtis, I've already maxed out all the graphics settings. If you can think of anything else, I'm here. Do you think I should open a ticket with Roll 20 to get a refund? There're so many possibilities. Refund is one.&nbsp; You could just accept it and roll with it. The slightly blurry animated maps are playable as-is (IMO) but it's up to your visual acuity and how much that matters to you or the players, and believe me I absolutely get it. I'm visually critical and care about the graphics presentation a lot myself too. (But that said I would probably still play with these maps happily, but slightly disappointed). And that is why I wanted to look deeper into this issue and replicate what you described in the 1st post.&nbsp; Beneos might be able to improve it (or, the quality settings could have originated on their end). I would still love to compare to some other publishers of animated maps in Roll20 Marketplace and see if this issue is widespread. I would also love to compare Beneos Patreon animated map files (mp4? webm?) against Beneos Roll20 Marketplace product of the same map. That would tell us a lot.&nbsp; Roll20 might be able to improve it. Particularly if the transcode process was meant to generate additional resolution files and failed to, or if the VTT was meant to serve higher resolution webm files but is failing to do so. However this may prove to be a wild goose chase, a fruitless sidequest, if Roll20 all-along only intended to serve 1 size for webm animations, I don't know the answer and I don't see that answer covered in the Help Center.&nbsp;

Thanks, Gold, for your excellent analysis. I don't understand why Roll20 sells an untested product (because the maps are sold by Roll20, not Beneos), so in my opinion, the seller's responsibility is to ensure compatibility with their system. Roll20 should prevent Marketplace sellers from distributing items, maps, or anything else that isn't compatible with the Roll20 game. Also, as a buyer, I expect that if I purchase an expansion for the base game, it will work. It's not a Homemade animated map (in which case I can decide whether to see the blur effect or not), but a map sold by Roll20. You have more experience than me; how can I report this problem to Roll20?