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How long for response/contact about a purchasing issue?

I purchased Valda's Spire of Secrets yesterday evening and noticed i had been charged fore 3 separate copies of it. I submitted a ticket for this issue but I haven't heard from them and its been almost 24 hours, i normally wouldn't worry but the two extra copies of the book is $131.98 and that's a lot. I don't want to go too long that i can't go to my bank about the issue either so I'm just looking for insight or help.
1770932558
Gauss
Forum Champion
Hi Trailbroke,  What is the ticket number?
Gauss said: Hi Trailbroke,  What is the ticket number? The number is 445107
1770944265
Gauss
Forum Champion
Alright, I will see if I can get some attention on this ticket.
Took care of things <3 Let me know if there's anything else I can do!