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Token has a fixed vision range that cannot be exceeded, regardless of light conditions.

1773505524
Tealk
Pro
Sheet Author
Symptoms: Vision distance is capped at 9 ft (3.8 m) regardless of ambient light levels The restriction applies equally in both low-light and bright-light scenarios Darkvision allows extended vision beyond the normal cap External light sources are detected at any distance, but they don't extend the token's overall vision range Expected behavior: Vision range should scale based on: Current light level (bright light should increase vision range) Character abilities (darkvision, superior vision, etc.) Environmental factors Actual behavior: Vision range remains hardcoded at 9 ft / 3.8 m as a hard ceiling, unaffected by light conditions despite external light sources being visible This appears to be a code issue where the vision system isn't properly responding to lighting conditions.
1773507514
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Tealk! This is more likely bad or corrupted data, or a missed setting. That's pretty fundamental misbehavior, and if it were a general code base problem, something of that magnitude would be flooding the forum with reports. What is the cell size set and scale to on your page? That can affect expected vision ranges. Does it occur on a fresh new page, or just your test page? Does it occur with a new and different token on a new page? Could you post a screenshot of some settings? Specifically: Token vision and light settings, and page settings regarding page scale and light settings. Finally, if none of this helps and you'd like someone to come take a look, you can PM me an invite and I'd be happy to investigate.
1773509955

Edited 1773510069
Tealk
Pro
Sheet Author
I am only a player in this case; I created a few screenshots with the GM. Here are 2 screenshots, one from the GM and one from me: Page Settings: Scale Settings: >  Does it occur on a fresh new page, or just your test page? Both, regardless of which side I am on, simply adjusted to the respective page scaling. >  Does it occur with a new and different token on a new page? Both Token Vision Settings: I use a  dedicated Chrome profile specifically for Roll20. So no Extentions or Modifications.
Probably isn't it, but maybe have the GM make sure the "Light Multiplier" on the token (very bottom of the Dynamic Lighting tab) is set to 100%. I've run into some confusing issues when that number is anything but.
1773511809
Tealk
Pro
Sheet Author
We have already attempted that, yet the issue remains unresolved. It is noteworthy that apparently only my token is afflicted by this problem, and as far as I can discern, it is restricted solely to the campaign.
1773512337
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
That's a good possibility, Jim. If correct, that's be the second time you've "scooped me" today. That does look possible with the light multiplier set to something like 30%
1773512418
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
What happens if the GM creates you a brand new token? Same image file, but a new token from scratch? That could eliminate a missed setting.
1773512988
Tealk
Pro
Sheet Author
keithcurtis said: What happens if the GM creates you a brand new token? Same image file, but a new token from scratch? That could eliminate a missed setting. Do you mean creating a new character sheet? We attempted it with a different token for which I was granted control permissions—specifically, an image from the assets folder. The issue persisted even in that instance.
1773514785
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
No, you tried what I was suggesting. A new token. This is puzzling. Since you have gone through the settings pretty throughly, let's try a different tack. Have you tried: Testing in a private browsing/Incognito window (eliminates most extension conflicts) Testing in a different browser (eliminates most browser conflicts, particularly where the browser in question is not a supported browser—Chrome or Firefox.) Testing on a different machine (if available) Deleting cache and cookies on the player computer, then logging out and back in. (eliminates most instances of corrupted data or old code Toggling "Enable Performance Enhancements" on the settings tab. (There has been a lot of work done on this in the last week, and some graphic oddities have been reported.
1773515368
Tealk
Pro
Sheet Author
> Testing in a private browsing/Incognito window (eliminates most extension conflicts) Already attempted, with the identical outcome; visibility remains restricted. > Testing in a different browser (eliminates most browser conflicts, particularly where the browser in question is not a supported browser—Chrome or Firefox.) Already attempted with 3 Browsers FF, Chrome and Brave, with the identical outcome; visibility remains restricted. > Testing on a different machine (if available) Not possible. > Deleting cache and cookies on the player computer, then logging out and back in. (eliminates most instances of corrupted data or old code The utilization of diverse browsers has already been definitively addressed and resolved. >  Toggling "Enable Performance Enhancements" on the settings tab. (There has been a lot of work done on this in the last week, and some graphic oddities have been reported. It was already activated; deactivating it yielded no change. Reactivating it proved equally futile.
1773520650
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
I think the best bet now is to call upon the team. I am at a loss. Capture a Console Log ( Chrome , Firefox ) from the player machine, file a  Help Center Request . Be sure to give them the name of the game and the character. Also, it would save time and permission-verificaiton if the request were to come from the game owner.