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A/V feeds not working

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. A/V feeds not working
1777334939
Robin GM
Pro
Permalink for 12732374 Quote
Neither myself or my players can get audio/video up in the game. Just us?
1777335571
Dominic L.
Pro
Permalink for 12732382 Quote
Same.
1777335582
Robin GM
Pro
Permalink for 12732383 Quote
When we log in the app asks for permission for A/V but then the actual video feeds don't come up. We can't hear each other either. Happening to all my players and me.
1777337222
James E.
Plus
Permalink for 12732393 Quote
same issue for my group currently.
1777337927

Edited 1777338096
Gauss
Forum Champion
Permalink for 12732402 Quote
Hi Robin GM, Dominic L., and James E.,  Is the bottom left corner populated with the avatar at all? Could you supply a screenshot of the bottom left corner and the avatar? Edit: never mind, I see the issue. Escalating
1777339688
Gauss
Forum Champion
Permalink for 12732435 Quote
Note: if you are NOT using Roll20's Audio/Video and you do not have your Avatar please have your GM follow the steps in this screenshot:  1) Click the cog 2) Switch to "None (no video/audio)" That will get your Avatar back. 
1777341441

Edited 1777341541
Gauss
Forum Champion
Permalink for 12732451 Quote
Hi Folks, If you are still using Integrated Voice and Video the Roll20 Devs inform me that the issue is now resolved.  If you do not see your avatar please refresh your game.  If you still have an issue please let me know.
1777346560
Robin GM
Pro
Permalink for 12732505 Quote
Fixed! Thanks!
1777593834
Brian
Pro
Permalink for 12734264 Quote
We had the same problem on Monday. Today video is working again, but each person sees the "join audio and video" text over their avatar. 
1777596751
Drespar
Roll20 Team
Permalink for 12734293 Quote
Brian said: We had the same problem on Monday. Today video is working again, but each person sees the "join audio and video" text over their avatar.&nbsp; Hey Brian -- this is part of a different on-going issue which is discussed over here. <a href="https://app.roll20.net/forum/post/12734232/gray-shade-over-video-boxes#post-12734252" rel="nofollow">https://app.roll20.net/forum/post/12734232/gray-shade-over-video-boxes#post-12734252</a> The issue this original thread was based on should be resolved so I am going to close this just to avoid potential confusion.