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Character sheet rolls & damage button stop working intermittently

1779981650

Edited 1779981719
Hey there, our game session has been having issues for a while but I just thought to post about it now. Multiple times a session players have to refresh the page to get their rolls from their character sheet to actually work; things like saving throws, attack rolls, etc. it also can happen where the attack occurs but pressing the damage button from the chat does not work. It almost always happens at least once per session per player, but usually spans a half dozen times. It does not seems to have any time or number of rolls associated with it (can happen two rolls in a row needing to refresh between, or go multiple rolls in a row. Also can happen a minute apart or an hour apart).  Some of my players have other games on Roll20 and it only seems to happen in my campaign. The only unique thing I can think of is that I am using the "Rime of the Frostmaiden" module. I do not have any scripts or extension for Roll20 personally.  As the DM I do not encounter this specific issue, although I do have trouble where the players update their character sheet for damage and the token does not update to match the sheet value. I assume this is not some widespread common issue, so I was wondering if anyone had any suggestions on what I could try to make it run smoother. Thanks!
1779986952
Gauss
Forum Champion
Hi Joel B.,  Which Character sheet are you using? There are over 1000 character sheets across 300+ game systems on Roll20. 
it is the D&D 2024 character sheet; the Rime of the Frostmaiden module I mentioned in the original post was updated in 2023, so maybe there is some compatibility issue?
1780112279
Gauss
Forum Champion
It is not likely to be a module compatibility issue. It sounds like issues with the 2024 sheet itself. I'd contact Roll20 about it via the Help Center:&nbsp; <a href="https://help.roll20.net/hc/requests/new" rel="nofollow">https://help.roll20.net/hc/requests/new</a> The 2024 sheet can have issues like what you are describing.&nbsp;
Thank you! I will send them a message
Joel B. said: Thank you! I will send them a message This has been an issue with the 2024 sheet which goes back a few weeks now.&nbsp; The damage button does not work for the player, but it sometimes works for the other players or me as GM.&nbsp; I have encouraged my players to collect a console log and submit a help center request, each time it comes up.
I am wondering if it relates to latency between client and server. I am in the UK and play with a friend in the US. We seem to have very different experiences&nbsp;